TV Technician

Job Description – TV Technician Position: TV Technician Department: Service / Technical Support Employment Type: Full-Time Experience: 1–3 years preferred Location: [Location] Reporting To: Service Manager / Team Leader Job SummaryWe are looking for a skilled and responsible TV Technician to diagnose, repair, install, and maintain LED/LCD/Smart TVs. The technician will be responsible for attending customer service calls, identifying technical issues, carrying out repairs, and ensuring customer satisfaction. Key ResponsibilitiesVisit customer locations as per assigned service calls. Diagnose faults in LED, LCD, Smart TVs and related components. Troubleshoot issues related to: Display/panel Main board Power supply board T-Con board Backlight Speaker/audio Wi-Fi/Bluetooth Software/firmware HDMI, USB and other input/output ports Perform component-level or board-level repairs where applicable. Replace defective parts such as panels, PCBs, LEDs, connectors, speakers, etc. Carry out TV installation, uninstallation, demonstration, and setup. Check the TV thoroughly after repair to ensure proper functioning. Explain the issue and repair process clearly to customers. Maintain proper service reports and update the status of every assigned call. Collect applicable service/visit charges from customers as per company policy. Handle spare parts and tools carefully and maintain proper records. Follow company safety procedures and technical guidelines. Complete assigned service calls within the required turnaround time. Escalate complicated or unresolved technical issues to the senior technician/service manager. Maintain professional behaviour and good customer relations. Required SkillsGood knowledge of LED/LCD/Smart TV technology. Knowledge of electronic components and circuit boards. Ability to use a multimeter and other basic electronic testing tools . Good troubleshooting and problem-solving skills. Basic knowledge of TV software and firmware. Ability to read basic circuit diagrams/schematics is an advantage. Good communication and customer-handling skills. Ability to work independently at customer locations. Willingness to travel within the assigned service area. Educational QualificationITI / Diploma in Electronics, Electrical, or a related technical field preferred. Candidates with relevant TV repair experience may also be considered. Experience Freshers: Candidates with relevant technical knowledge may be considered. Experienced: 1–3 years or more in TV/electronics repair and servicing preferred. Performance Parameters (KPIs)Number of service calls completed. First-Time Fix (FTF) percentage. Repeat complaint rate. Turnaround Time (TAT). Customer satisfaction. Proper service-call documentation. Spare-parts utilization and accountability. Personal AttributesHonest and responsible. Punctual and disciplined. Customer-friendly attitude. Good troubleshooting ability. Willingness to learn new TV technologies. Ability to work under pressure and meet service targets.