Customer Care Supervisor

Job highlights

• PF, Travel Allowance (TA), 5 working days, One-way cab, Two-way cabJob DescriptionWE’RE HIRING
• ON-CALL SUPERVISORCustomer Service
• Service Delivery
• Team LeadershipAre you someone who can handle customers, numbers, people & pressure — all at the same time? DWC Technologies is looking for an experienced On-Call Supervisor who can take ownership of service delivery and ensure a smooth customer experience.Position:- On-Call Supervisor – Customer Service & Service DeliveryLocation: KolkataWHO CAN APPLY?✔️ Candidates with relevant experience in Customer Service / Service Delivery / Contact Centre operations✔️ Strong knowledge of numbers, MIS & performance metrics✔️ Good working knowledge of MS Excel✔️ Strong understanding of Customer Experience (CX)✔️ Excellent communication and interpersonal skills✔️ Ability to monitor team performance and drive service quality✔️ Strong problem-solving and decision-making skills✔️ Ability to handle escalations and operational challenges WE'RE LOOKING F

WE’RE HIRING | ON-CALL SUPERVISOR Customer Service | Service Delivery | Team Leadership Are you someone who can handle customers, numbers, people & pressure — all at the same time? DWC Technologies is looking for an experienced On-Call Supervisor who can take ownership of service delivery and ensure a smooth customer experience. Position:- On-Call Supervisor – Customer Service & Service Delivery Location: Kolkata WHO CAN APPLY? ✔️ Candidates with relevant experience in Customer Service / Service Delivery / Contact Centre operations ✔️ Strong knowledge of numbers, MIS & performance metrics ✔️ Good working knowledge of MS Excel ✔️ Strong understanding of Customer Experience (CX) ✔️ Excellent communication and interpersonal skills ✔️ Ability to monitor team performance and drive service quality ✔️ Strong problem-solving and decision-making skills ✔️ Ability to handle escalations and operational challenges WE'RE LOOKING FOR SOMEONE WHO CAN: Understand the numbers.Lead the team.Handle the customer.Own the outcome. If you have the domain experience + Excel skills + customer-first mindset , we want to hear from you. 📩 Apply now or Send your resume to Supriya@ [hidden] and take the next step in your career with DWC Technologies