COP-Supervisor

COP-Supervisor

Posted by Hdfc Bank

Delhi

Posted: imported by Jeevika

JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginCOP-SupervisorHdfc Bank3.857.1K Reviews0 - 1 yearsNot DisclosedDelhiPosted: 1 day agoApplicants: 19COP-SupervisorHdfc Bank3.857.1K ReviewsJob description Job Title COP-Supervisor Business Unit Virtual Relationship Banking Reporting To COP-Centre Head Job Function and Role Type Sales/Relationship Management, Supervisory Version No 2.0 Job Purpose Manage a team of 13-15 Personal Bankers handling virtual Classic portfolios. Drive income generation, cross-sell, digital penetration, and customer engagement while ensuring adherence to compliance and operational guidelines. Key Responsibilities Manage PB Performance for Income Generation Drive team to achieve income and business targets. Build customer relationships to generate portfolio revenue. Monitor portfolio performance to meet monthly income goals. Discuss performance metrics with Personal Bankers. Manage PB Performance for Portfolio Parameters Ensure portfolios meet defined health parameters. Engage customers with cross-sell products. Build liability balances and add family members to programs. Follow up on leads with fulfillment teams. Digital Penetration Increase NetBanking and MobileBanking usage. Promote digital services like Bill Pay. Encourage digital activity to improve customer stickiness. Sales Process Ensure adherence to sales processes by Personal Bankers. Supervise customer calls and ensure quarterly outreach. Review customer profiles and provide actionable recommendations. Guide team on non-contactable customers and follow-ups. Service Quality & Customer Satisfaction Monitor and provide feedback on customer calls. Ensure service interactions and profiler details are updated. Address escalations and handle customer queries. Identify training gaps and communicate to relevant stakeholders. Team Management Engage and motivate the team through guidance and activities. Control attrition and foster team cohesion. Education: Graduate. Certifications: None specified. Key Competencies Customer handling, sales and influencing, banking product knowledge, communication, team management. Major Stakeholders Customers, CoP Personal Bankers, Unit Head, Region Head, Channel Head, fulfillment teams, operations team, product teams, training and quality teams, IT team. Required SkillsRefer to the Job DescriptionRole: Operations - Other,Industry Type: Banking,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any Graduateread moreKey SkillsTeam ManagementComplianceKey Account ManagementChannel SalesManagementChannel ManagementReportingMarketingCommunication SkillsPenetrationSalesService QualityRelationship ManagementUPSBusiness DevelopmentOperationsSupervisionCustomer HandlingAbout the companyHDFC Bank 3.8 57.1K employee reviewsBankingInsuranceHighly Rated by WomenFortune India 500Forbes Global 2000Follow877.7k followers OverviewHDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalisation of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. On April 4, 2022 the merger of India’s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank, was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India. Post merger, HDFC Bank is a professionally managed organisation, overseen by an experienced Board of Directors and does not have an identified promoter. The merger also marks the transformation of HDFC Bank into a financial services conglomerate offering a full suite of financial services, from banking to insurance, and mutual funds through its subsidiaries. As of June 30, 2026, the Bank’s distribution network was at 9,694 branches and 20,958 ATMs across 4,175 cities / towns as against 9,499 branches and 21,251 ATMs across 4,153 cities / towns as of June 30, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,392 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprises five branches, located in Bahrain, Dubai, Hong Kong and Singapore and an IFSC Banking Unit in Gujarat International Finance Tec-City. Additionally, it has four representative offices in Abu Dhabi, Dubai, London and Nairobi respectively. read moreLife @HDFC BankImportance of Diversity & Allyship at HDFC Bank Mr. Sashidhar Jagdishan Inclusion Day 2024HDFC Life Employee of the year video (2014-15)At HDFC Bank, fun is always on the agenda! From team challenges to festive celebrations, every day brings something exciting. Company InfoLink:HDFC Bank websiteAddress:MumbaiBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreHdfc Bank rolesyou might be interested inVirtual Business-RM3-8 YrsDelhiPosted 1 Day AgoVirtual Business-RM3-7 YrsDelhiPosted 2 Days AgoSenior Auditor Retail Assets Internal Audit2-4 YrsMumbai, Delhi / NCRPosted 2 Days AgoAwards & Recognitions2026Best Employer in Asia - Pacific - Financial Times in collaboration with Statista.2025Best Retail Bank in India-The Asian Banker Global Excellence in Retail Finance.2025India's Best for HNW- Dun & Bradstreet BFSI & FinTech Summit.2025India's Leading Private Bank (Large)-Dun & Bradstreet BFSI & FinTech Summit.2025Winner in ‘Financial Sector - Banking’ Category - Golden Peacock National Training Award.2025Only Indian Bank in the Top 100 Most Valuable Brands Globally - Kantar BrandZ- Most Valuable Global Brands.2025Winner in ‘Doing Good Through Business for Women and Inclusion’ category - Doing Good for Bharat Awards.ReviewsView all57.1K employee reviews5.0rated by Sales Manager in NamakkalSupportive work culture, strong brand value, good learning opportunities, and exposure to different banking products and customer segments. I also value the professional environment and the opportunities to grow through challenging responsibilities.”Read full reviewFollow HDFC Bank to receive the latest job postings and alerts876.1k followersPowered bySalary insightsSupervisor in HDFC Bank typically earns between₹3.1 - ₹4 L/yrSee detailed salary breakupPowered by

Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches.

Home Jobs in DelhiIEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.Please note that Naukri will not be responsible for any information you share on the company platform.Connect with usAbout usCareersEmployer homeSitemapCreditsHelp centerSummons/NoticesGrievancesReport issuePrivacy policyTerms & conditionsFraud alertTrust & safetyApply on the goGet real-time job updates on our AppAll trademarks are the property of their respective ownersAll rights reserved © 2026 Info Edge (India) Ltd.Our businesses