Quality Team Leader

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Quality Team Leader Posted by TP Mumbai,Thane Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginQuality Team LeaderTP3.842K Reviews3 - 8 yearsNot DisclosedMumbai, ThanePosted: 3 weeks agoApplicants: 100+Quality Team LeaderTP3.842K ReviewsJob descriptionLooking for a skilled Quality Team Leader to join our team in Delhi. The ideal candidate will have 3-5 years of experience and a strong background in quality management, with excellent leadership and communication skills. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and motivate a team of quality professionals to achieve exceptional results. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and identify areas for improvement. Implement corrective actions to address quality concerns and enhance overall customer satisfaction. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality management, preferably in a similar industry or role. Strong knowledge of quality control processes and procedures. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and metrics to inform quality decisions. Strong problem-solving and critical thinking skills. Experience with quality management tools and software is an asset. About Company Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.Role: Team Leader,Industry Type: BPM / BPO,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsService DeliveryCommunication SkillsEmployee SatisfactionCustomer ExperienceCustomer Experience ManagementCustomer SatisfactionQuality ManagementOmnichannelQuality ControlAbout the companyTP 3.8 42K employee reviewsSoftware ProductIT Services & ConsultingBPM / BPOHighly Rated by WomenTOPFollow1485.3k followers OverviewWe are a global digital business services company that transforms operational challenges into performance. TP is a trusted global partner that orchestrates intelligent human-AI operations at scale. With nearly five decades of experience across five continents, we help clients run and transform their most critical operations responsibly, reliably, and efficiently. Today, 53% of Forbes’ Top 100 companies are our clients. With 48 years of continuous improvement and innovation, we support services in over 400 languages and dialects, serve clients in around 170 countries from Europe to Asia and from Africa to America, and maintain a presence in nearly 100 countries worldwide. read moreWhere teamwork drives impactTP in India: Fueling global business excellence TPCareers – Hiring in Mumbai ShortsCircle of Care: 2025 CSR Journey of TP in IndiaLife at TP in India "I’ve Got Your Back" ❤️ ShortsOrchestrated Intelligence: The Future of AI-Powered, Human-led CX TP IndiaCraft Excellence at TP in Jaipur — where Tradition meets Transformation!Experience Excellence at TP Indore — Where Collaboration Meets Creativity!At TP, collaboration is at the heart of how we succeed. Together with our teams across the world, we foster a diverse and inclusive workplace where people can grow, contribute, and thrive. We are proud to be recognized among the 25 World’s Best Workplaces by Great Place to Work™, reflecting our strong commitment to fairness, inclusion, and trust. Ranked 7 among the 25 World’s Best Workplaces™, TP has been recognized as a Top 25 World’s Best Workplace™ for five years, and 90% of our employees work in a certified Great Place to Work® environment. read moreCompany InfoLink:TP websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreTP rolesyou might be interested inSoftware Development Intern0-1 YrsGurugramPosted 4 Days AgoOps Supervisor - International0-5 YrsGurugramPosted 11 Days AgoTeam leader - International0-5 YrsGurugramPosted 11 Days AgoKey highlights at TPSkill DevelopmentHighly ratedWork LifeHighly ratedJob SecurityHighly ratedAwards & Recognitions2026TP and Presto Phoenix, Inc. partnership wins Silver at Globee® Awards for Excellence2026TP in India wins Gold at BW People L&D Excellence Awards2026TP wins at the 2026 BIG Innovation Awards2025Gold at the Globee® Awards for Disruptors 2025 in the Hospitality and Travel Industry category2025Gold win for AI Transformation at the ACEF Global Customer Engagement Awards20252025 Globee® Awards for Excellence in the ‘Outstanding AI Innovation for Customer Excellence’2025TP and CWT recognized at the Asia-Pacific Stevie® Awards for innovation in Customer ServiceReviewsView all42K employee reviews5.0rated by BPO Executive in KolkataJob security and work environment is goodRead full reviewPowered bySalary insightsTeam Leader Quality in TP typically earns between₹4.8 - ₹5.3 L/yrSee detailed salary breakupPowered byBenefits & PerksView all2.1K employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportFree MealPerformance BonusRelocation AssistancePowered by Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches. 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