Walk-in Patient Counsellor

Walk-in Patient Counsellor

Posted by Maxivision Eye Hospital

Mumbai

Posted: imported by Jeevika

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Roseland Building, Junction of Linking Road and Waterfield Road, Bandra, Mumbai- 400050.Contact - Pooja Mishra HR ( [hidden] )Posted: 2 days agoOpenings: 1Applicants: Less than 10Walk-in Patient CounsellorMaxivision Eye Hospital3.6117 ReviewsJob descriptionRole & responsibilities Job Description: Patient CounselorPosition: Patient CounselorDepartment: Clinical / Patient ServicesLocation: BandraEmployment Type: Full-timeAbout Ojas Maxivision Eye CareOjas Maxivision Eye Care is a leading eye care hospital dedicated to providing comprehensive, ethical, and patient-centric ophthalmic services. The organization is driven by a commitment to clinical excellence, advanced medical technology, and compassionate patient care.Ojas Maxivision offers specialized eye care services including cataract surgery, refractive procedures, retina, glaucoma, cornea, pediatric ophthalmology, and optical services. Supported by experienced ophthalmologists, skilled clinical teams, and modern infrastructure, the hospital ensures accurate diagnosis and high-quality treatment outcomes.Patient education and counseling are integral to Ojas Maxivisions care philosophy. The hospital emphasizes transparency, trust, and clear communication, ensuring patients and their families are well-informed and confident throughout their treatment journey.Role OverviewThe Patient Counselor will be responsible for guiding patients through their clinical journey by explaining diagnoses, treatment options, surgical procedures, and associated financial details. This role requires strong communication skills, empathy, and close coordination with doctors, clinical staff, and support teams to ensure a smooth and reassuring patient experience.Key ResponsibilitiesPatient Counseling & Care CoordinationCounsel patients and attendants on eye conditions, treatment plans, and procedures as advised by the ophthalmologist.Clearly explain pre-operative and post-operative instructions, recovery expectations, and follow-up requirements.Address patient concerns with empathy and professionalism to build trust and confidence.Financial CounselingExplain procedure packages, cost estimates, insurance/TPS processes, and payment options to patients and families.Coordinate with billing, insurance, and front-office teams to ensure timely approvals and documentation.Patient Experience ManagementEnsure a seamless patient journey from consultation to treatment, surgery, and discharge.Follow up with patients for surgery confirmations, compliance, and post-treatment feedback.Maintain patient confidentiality and adhere to hospital policies, clinical protocols, and ethical standards.Documentation & ReportingMaintain accurate counseling records, consent forms, and patient-related documentation.Update counseling outcomes and patient status in the hospital management system.Share regular updates with doctors and department heads as required.Required Qualifications & SkillsBachelor’s degree in any discipline (Healthcare / Life Sciences preferred).1–3 years of experience as a Patient Counselor, Healthcare Counselor, or similar role (eye care or hospital experience preferred).Excellent verbal communication and interpersonal skills.Strong patient-handling ability with empathy and professionalism.Basic understanding of ophthalmology procedures is an added advantage.Working knowledge of MS Office and hospital management systems.Fluency in English, Hindi, and local language preferred.Job Types: Full-time, PermanentBenefits:Provident FundWork Location: In personRole: Healthcare & Life Sciences - Other,Industry Type: Pharmaceutical & Life Sciences,Department: Healthcare & Life Sciences,Employment Type: Full Time, PermanentRole Category: Healthcare & Life Sciences - OtherEducationUG: Any Graduateread moreKey SkillsPatient CounsellingCounsellingAbout the companyMaxivision Eye Hospital 3.6 117 employee reviewsMedical Services / HospitalFollow11.1k followers OverviewMaxivision Eye Hospital was founded in the year 1996, by Dr. Kasu Prasad Reddy, a stalwart in ophthalmology; an inventor and innovator in the field of Ophthalmology who's highly regarded world over. Dr. Reddy, is a renowned Ophthalmologist and surgeon with over 3 decades of yeomen service in rendering the gift of perfect vision to over 2.5 million patients in India and UK. Maxivision Super Specialty Eye Hospitals is his brainchild. He'd conceived it with a passion to make quality and highly affordable eye care easily available to every citizen of India; from any segment of the society - rural or urban.Joining hands with Dr. G.S.K. Velu, Founder & Chairman of the Trivitron Health Care Group - manufacturers and suppliers of various diagnostic technologies in health care, the duo visionaries, helped Maxivision Eye Hospitals spread its footprints to various parts of Telangana, Andhra Pradesh. Thereby, helping it become the fastest growing national player providing end-to-end Super Specialty Eye Care Services across the country. read moreWhy Join UsMaxivision Eye Hospitals fosters a culture of compassion, continuous learning, and professional growth, offering comprehensive training, attractive benefits, and opportunities to make a meaningful impact in eye care.Company InfoLink:Maxivision Eye Hospital websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreMaxivision Eye Hospital rolesyou might be interested inBusiness Analyst5-10 YrsNoida(Sector 62), New DelhiPosted 28 Days AgoSupply Chain Executive3-6 YrsMumbai(Bandra West), Mumbai Suburban, Mumb...Posted 14 Days AgoOperation Theatre Assistant2-5 YrsMumbai(Bandra West), Mumbai Suburban, Mumb...Posted 14 Days AgoReviewsView all117 employee reviews5.0rated by Sales Executive in SalemGood Thinks Learn About Multiple Product Of Lenses Helped By Sultan Sir Opticals Thanks lotRead full reviewPowered bySalary insightsCounsellor in Maxivision Eye Hospital typically earns between₹2.6 - ₹3.4 L/yrSee detailed salary breakupPowered byBenefits & PerksView all4 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportPerformance BonusTransport / Travel SupportPowered by

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