Hiring Freshers || Customer Care Executive

Key responsibilities:1. Handle customer calls to resolve their queries and concerns.2. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.3. Maintain accurate records of all interactions with customers using CRM software.4. Collaborate with internal teams to resolve complex customer issues that require escalation.5. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Skill(s) requiredEnglish Proficiency (Spoken)Hindi Proficiency (Spoken)Other requirements1. Excellent communication skills in English language (written & spoken).2. Ability to work on rotational shifts including night shifts.3. Strong problem-solving skills with attention to detail.4. Willingness to learn new processes quickly.ExperienceFresherNo. of Openings100Education12th PassRoleCustomer Service ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull Time (Night Shift)Work Location TypeWork from Office