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Customer Support Representative II

Acro Service Corp Verified employer

Actively hiring · Posted 1mo ago · JEV2609CFD24A8403

SalarySalary not disclosed
Experience1–5 yrs
LocationJohnston, IA
Work modeRemote · Contract
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryHR Staffing & Recruitment Firms / Employment Agency / Background - Reference Check Firms
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Job description

  • Handle customer queries through phone, email, chat, and support channels.• Resolve service issues and provide accurate product or account information.• Manage escalations and coordinate with internal teams for timely resolution.• Maintain customer records, tickets, and support documentation.• Monitor service quality and meet customer support performance targets.

Key skills

Customer SupportCustomer ServiceIssue ResolutionTicket ManagementEscalation HandlingEmail SupportChat SupportCRM

How to apply

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  2. Apply with one tap — your profile is shared directly with Acro Service Corp.
  3. Track your application and get updates by email and WhatsApp.
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