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Senior Customer Support Executive

SHRIRAM GENERAL INSURANCE CO. LTD. Verified employer

Actively hiring · Posted 1mo ago · JEV2609D0DAD61542

SalarySalary not disclosed
Experience3–6 yrs
LocationJaipur, Rajasthan, Rajasthan
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryINSURANCE - LIFE / GENERAL / HEALTH / MOTOR
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Job description

Handle client support & escalations Resolve tickets within SLAs Coordinate with cross-functional teams Mentor support executives Track support KPIs Maintain CRM & documentation Improve customer experience

Key skills

Customer SupportClient SupportTicket ManagementEscalation HandlingCRMVoice SupportEmail SupportChat SupportCustomer ExperienceSenior Customer Support Executive

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