Ticketing Executive

Job highlights

• Overtime Pay, Annual Bonus, Internet Allowance, Flexible Working Hours, LaptopJob DescriptionKey ResponsibilitiesProcess and issue travel tickets (airlines, trains, buses) accurately and efficiently.Handle travel reservations and bookings using GDS (Amadeus, Sabre, Galileo, etc.) or other ticketing systems.Respond to customer enquiries via phone, email, WhatsApp, or in person.Provide fare quotes, schedule information, and itinerary options.Assist customers with changes, cancellations, re-issuances, and refunds.Maintain updated knowledge of airline rules, fare types, taxes, and service charges.Ensure all ticketing documentation and customer details are properly recorded.Coordinate with airlines, travel partners, and vendors for bookings and confirmations.Resolve customer issues and complaints with a professional approach.Generate daily sales reports and maintain ticketing records.Follow company policies and procedures for transactions and customer data security.Show moreJob roleWork loc

Key Responsibilities Process and issue travel tickets (airlines, trains, buses) accurately and efficiently. Handle travel reservations and bookings using GDS (Amadeus, Sabre, Galileo, etc.) or other ticketing systems. Respond to customer enquiries via phone, email, WhatsApp, or in person. Provide fare quotes, schedule information, and itinerary options. Assist customers with changes, cancellations, re-issuances, and refunds. Maintain updated knowledge of airline rules, fare types, taxes, and service charges. Ensure all ticketing documentation and customer details are properly recorded. Coordinate with airlines, travel partners, and vendors for bookings and confirmations. Resolve customer issues and complaints with a professional approach. Generate daily sales reports and maintain ticketing records. Follow company policies and procedures for transactions and customer data security.