Receptionist / Front Office Executive

Job Description: Front Desk Executive – Sales Gallery Role Overview: The Front Desk Executive serves as the primary face of the sales gallery, responsible for creating a warm, professional, and welcoming first impression for all prospective homebuyers, channel partners, and visitors. Key Responsibilities & Essential Duties Site Greeting & Guest Hospitality: Welcome visitors warmly upon arrival at the sales gallery and manage the overall front-desk experience. Serve refreshments, water bottles, tea/coffee, and welcome kits to guests promptly upon seating. Direct visitors to assigned sales managers or waiting areas to ensure zero idle waiting time. Customer Outreach & Call Management: Handle incoming inquiries, direct calls to relevant sales executives, and log caller details accurately. Perform outbound follow-up and confirmation calls for scheduled site visits and appointments. Maintain a polite, engaging, and highly customer-friendly telephone manner. Front Desk Operations & Record Keeping: Maintain the daily visitor register (physical/digital) capturing contact details, sourcing channels, and sales executive assignments. Coordinate with the housekeeping and site team to ensure the reception area, lounge, and customer discussion tables remain spotless and presentable. Manage inventory for office stationery, brochures, floor plans, branded merchandise, and refreshment supplies. Work Schedule & Availability: Mandatory weekend & holiday availability: Work on Sundays and public holidays (with designated weekday off-rotation), matching peak customer site-visit schedules. Key Qualifications & SkillsExcellent verbal communication and interpersonal skills in English, Hindi, and Marathi. Customer-first attitude with strong active listening and problem-solving abilities. Prior experience in front desk, reception, hospitality, or real estate sales gallery roles preferred. Basic computer literacy (MS Office / ERP data entry) for daily visitor logging.