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Customer Support Executive Posted by Foreign IT Consulting MNC Noida Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginCustomer Support ExecutiveEmagn Solutions Pvt. Ltd.1.05 Reviews2 - 4 years3-3.5 Lacs P.A. Noida( Sector 63A )Posted: 2 weeks agoOpenings: 5Applicants: 100+Customer Support ExecutiveEmagn Solutions Pvt. Ltd.1.05 ReviewsJob descriptionCustomer Support Executive Hindi & EnglishCompany: Emagn Solutions Private LimitedNumber of Vacancies: 5Experience Required: 3–4 YearsEmployment Type: Full-TimeJob SummaryWe are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.Key Responsibilities Handle inbound and outbound customer calls professionally. Communicate effectively with customers in Hindi and English. Understand customer concerns and provide accurate solutions. Register product complaints, service requests, installation requests, and warranty-related cases. Handle angry or dissatisfied customers calmly and professionally. Resolve customer queries on the first call whenever possible. Coordinate with service centres, technicians, and internal teams for timely resolution. Follow up on pending complaints until final closure. Maintain complete and accurate customer interaction records. Update complaint status, follow-up dates, pending reasons, and remarks in the system. Respond to customer emails and online queries within the defined timeline. Escalate critical or unresolved cases to the concerned department. Ensure complaints are resolved within the defined TAT. Collect customer feedback after complaint resolution. Maintain high customer satisfaction and service quality.Candidate Requirements Minimum 3–4 years of experience in customer support, call centre, or after-sales service. Excellent verbal and written communication skills in Hindi and English. Strong customer-handling and complaint-resolution skills. Ability to handle difficult customers with patience and professionalism. Good listening, problem-solving, and follow-up skills. Basic knowledge of MS Excel, email communication, CRM, or complaint-management software. Candidates with experience in consumer electronics, home appliances, e-commerce, or after-sales service will be preferred. Must be responsible, disciplined, and comfortable working with daily targets and performance metrics.Key SkillsCustomer Support, Customer Service, Inbound Calls, Outbound Calls, Hindi Communication, English Communication, Complaint Handling, Escalation Management, After-Sales Service, Email Support, CRM, Customer Follow-up, Service Coordination, TAT Management, and Customer Satisfaction. Preferred Candidate Profile We are looking for candidates who can take complete ownership of customer cases, communicate confidently, follow up regularly, and ensure satisfactory resolution without unnecessary delays.Role: Customer Success Associate,Industry Type: Consumer Electronics & Appliances,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCustomer SupportCustomer CareVoice ProcessInbound ProcessBlended ProcessInbound Customer ServiceInbound Voice ProcessCustomer ServiceDomestic Voice ProcessAbout company"Emagn Solutions Private Limited is a dynamic and innovative company that specializes in the design, manufacture, and distribution of high-quality kitchen and home appliances under the Cadlec brand. The company was founded with the vision of bringing cutting-edge technology and user-centric solutions to modern homes. Cadlec offers a wide range of products designed to enhance convenience, efficiency, and the overall experience of daily living, making tasks easier and more enjoyable for consumers worldwide."Company InfoLink:Emagn Solutions Pvt. Ltd. websiteAddress:A-24, Sector 63 A Block, Noida Sector 63, 201301, NOIDA, Uttar Pradesh, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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