Assistant Manager - Customer Service Operations

Assistant Manager - Customer Service Operations

Posted by Tata Communications

Pune

Posted: imported by Jeevika

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Troubleshoot and resolve issues related to: Manage and maintain a multi-domain Active Directory environment. Create, modify, and manage users, groups, service accounts, and OUs. Perform OU movement, delegation, and access permission management. Manage Group Policies (GPOs) creation, editing, troubleshooting, and GPO impact analysis. Handle FSMO roles, replication checks, and AD health monitoring. Manage and maintain user lifecycle processes: provisioning, de-provisioning, and account management. Perform AD health checks, monitoring logs and alerts. Support Active Directory Federation Services (ADFS) and/or Azure AD (if applicable). Assist in Group Policy creation, testing, and deployment. Collaborate with L3 and other IT teams for escalation and root cause analysis. Document all changes, procedures, and troubleshooting steps. Follow ITIL-based processes (Incident, Problem, Change Management). Knowledge on RODC concepts Technical Skills3-5 years of experience managing and troubleshooting Active Directory in an enterprise environment. Good knowledge of Windows Server OS. Experience with: Group Policy Management Console (GPMC) PowerShell scripting for AD automation DNS, DHCP, and FSMO roles Understanding of AD replication topology and tools like repadmin, dcdiag. Familiarity with Azure Active Directory, MFA, or AD Connect is a plus. Strong analytical and problem-solving skills. Effective communication and documentation skills. Identity and Access Management Should have good experience in Hybrid Environment Management Automation and Scripting Monitoring and Reporting Follow company security standards auditing procedures Support compliance (ISO, SOC, internal security audits) Resolve login failures, trust relationship issues, GPO conflicts, and AD replication issues Troubleshoot authentication, Kerberos, NTLM, DNS-related issues Write and maintain PowerShell scripts for automation of AD tasks: Bulk user creation OU movement Group management Attribute updates AD health reporting Familiarity with Azure AD, AAD Connect, SSO/SAML is a plus Certifications: Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Azure Administrator (AZ-104) MCSA / MCSE (Legacy) Microsoft Identity and Access Administrator (SC-300) Behavioural SkillsProject management skills Strong documentation and reporting skills. Ability to communicate with cross-functional teams. Good analytical and problem-solving skills. Ability to handle high-severity incidents responsibly.Role: Customer Service,Industry Type: Telecom / ISP,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsAccount ManagementChange ManagementAutomationAzureCustomer ServiceComplianceDnsDeploymentGroup PolicyActive DirectoryAuditingAuditsEnvironment ManagementAzure Active DirectoryAzure AdGroup PoliciesAbout the companyTata Communications 3.8 4.3K employee reviewsB2BB2CFortune India [hidden])Indian MNCFortune India [hidden])Follow570.6k followers OverviewThe Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach, proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services.Tata Communications carries around 30% of the world’s internet routes and connects businesses to 80% of the world’s cloud giants and 4 out of 5 mobile subscribers. The Company’s capabilities are underpinned by its global network, the world’s largest wholly owned subsea fibre backbone and a Tier-1 IP network with connectivity to 190+ countries and territories around the world. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange. Tata Communications has been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. From utility to transformation, connectivity is an essential fabric of sustenance for the economy. Tata Communications is committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. read moreVision & MisionVisionTo deliver a New World of CommunicationsTM to advance the reach and leadership of customers as a global digital ecosystem enabler.MissionTo enable enterprises to succeed in the new world of digital (technologies and business models) by being borderless and always available (to our customers and partners). read moreCompany InfoLink:Tata Communications websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreTata Communications rolesyou might be interested inManager Corporate Strategy1-5 YrsHybrid - Bengaluru, Delhi / NCR, Mumbai (A...Posted 30+ Days AgoManager- Business Strategy - Business Strategy1-2 YrsMumbaiPosted 30+ Days AgoManager - Global Sales Enablement6-8 YrsNew DelhiPosted 3 Days AgoKey highlights at Tata CommunicationsWork LifeHighly ratedCompany CultureHighly ratedJob SecurityHighly ratedAwards & Recognitions2024Tata Communications wins 2 Awards at MEF’s NaaS Excellence Awards2024Tata Communications has achieved strategic recognition as a GLF (Global Leaders’ Forum) compliant carrier against voice fraud, marking the fourth consecutive year of this achievement2024Tata Communications GlobalRapide Wins Best UCaaS Provider Multinational Award at UC Awards2024Winners of Future Digital Awards for Private Cellular Network Innovation2024Tata Communications awarded 'Global Migration Partner' & 'India Partner of the Year' by Genesys2024Tata Communications triple triumph at Global InfoSec Awards2024Tata Communications JAMVEE wins the Digital Initiative of the Year (India) AwardReviewsView all4.3K employee reviews4.0rated by Technical Support Engineer in PuneGreat training , Helpful team, safe atmosphere made my experience positive at Tata Communications LimitedRead full reviewFollow Tata Communications to receive the latest job postings and alerts570.6k followersPowered bySalary insightsAssistant Manager Customer Service in Tata Communications typically earns between₹7.3 - ₹8.1 L/yrSee detailed salary breakupPowered byBenefits & PerksView all439 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportTransport / Travel SupportFree MealPerformance BonusRelocation AssistancePowered by

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