Customer Support Executive

Customer Support Executive

Posted by SRM Prime Hospital

Chennai

Posted: imported by Jeevika

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ChennaiPosted: 3+ weeks agoOpenings: 1Applicants: 100+Customer Support ExecutiveSRM Prime Hospital4.315 ReviewsJob description Key ResponsibilitiesPatient Communication: Answering inbound calls professionally, directing calls, providing directions, and handling inquiries about doctors or departments.Scheduling: Booking, rescheduling, and canceling patient appointments, along with managing appointment reminders.Data Management: Updating patient records and call logs accurately in the database.Emergency Handling: Identifying and prioritizing emergency calls, transferring them to the appropriate medical team immediately.Administrative Support: Assisting with insurance verification, handling billing inquiries, and sometimes making outbound calls to follow up on patient care. Required Skills and QualificationsCommunication Skills: Exceptional verbal and written communication in the local language and English, with good telephone etiquette.Technical Proficiency: Knowledge of computers, specifically MS Office, and experience with hospital CRM or HMS software.Education/Experience: High school diploma or equivalent; prior experience in a hospital, healthcare BPO, or customer service role is frequently preferred.Soft Skills: Empathy, patience, ability to multitask, and a professional demeanor under pressure.Confidentiality: Strict adherence to data privacy and HIPAA guidelinesRole: Other Hospital Staff - Other,Industry Type: Medical Services / Hospital,Department: Healthcare & Life Sciences,Employment Type: Full Time, PermanentRole Category: Other Hospital StaffEducationUG: Any Graduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCommunication SkillsCalls HandlingPatient RelationsHandling Customer QueriesSolving QueriesCustomer RetentionAbout the companySRM Prime Hospital 4.3 15 employee reviewsFollow1.1k followers OverviewSRM Prime Hospital, Ramapuram, Chennai, is a state-of-the-art quaternary care hospital established by the renowned SRM Group — a trusted name in education and healthcare. The hospital is designed to deliver advanced, specialized, and comprehensive healthcare supported by world-class infrastructure and medical expertise.With 300+ beds, 75+ specialized ICU beds, and 7+ advanced modular operation theatres, SRM Prime Hospital provides expert care across 30+ medical and surgical super-specialties, offering advanced diagnostics, complex procedures, and multidisciplinary treatment approaches. Supported by a team of 100+ experienced doctors and 300+ skilled nursing and healthcare professionals, the hospital integrates cutting-edge technology, evidence-based medicine, and global clinical standards to ensure the highest quality of care. read moreWhy Join UsJoin SRM Prime Hospital, Chennai, a state-of-the-art quaternary care facility backed by the trusted SRM Group, where advanced healthcare meets excellence. Be part of a high-performing team delivering specialized care across 30+ medical and surgical super-specialties with cutting-edge infrastructure. Work alongside 100+ experienced doctors and 300+ skilled healthcare professionals in a collaborative, patient-first environment.With world-class ICUs, modular OTs, and advanced diagnostics, you’ll gain exposure to complex cases and modern treatment approaches. Grow your career in an institution committed to innovation, global clinical standards, and continuous learning in healthcare. read moreCompany InfoLink:SRM Prime Hospital websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSRM Prime Hospital rolesyou might be interested inStores Executive1-5 YrsChennaiPosted 27 Days AgoKey highlights at SRM Prime HospitalCompany CultureHighly ratedWork LifeHighly ratedWork SatisfactionHighly ratedReviewsView all15 employee reviews5.0rated by Nurse Educator in ChennaiAn epitome of modern healthcare. Seen it from scratch and now it is a mighty landmark of Chennai. All latest technology is implemented with accreditation guidelines with world class clinical team(Doctors, Nurses and other paramedics). Pressure free environment and there are immense learnings and skill development.Read full reviewPowered bySalary insightsCompare SRM Prime Hospital salary with similar companies.Compare salaryPowered by

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