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Area Manager - Customer Service Posted by Kotak Mahindra Bank Surat Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginArea Manager - Customer ServiceKotak Mahindra Bank3.624.2K Reviews5 - 10 yearsNot DisclosedSuratPosted: 3 weeks agoOpenings: 1Applicants: 100+Area Manager - Customer ServiceKotak Mahindra Bank3.624.2K ReviewsJob description Area Manager Customer Service: Leading a team of Approx: 11-12 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Teams Performance each Month and provide feedbacks and support team to achieve their respective KRA’s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generationOthers: Believes in team work and identify and utilizes each team member’s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on timeRole: Area / Territory Manager,Industry Type: Banking,Department: BFSI, Investments & Trading,Employment Type: Full Time, PermanentRole Category: Banking OperationsEducationUG: Any Graduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCustomer ServiceRetail AssetsTeam ManagementRetail BankingHome LoansProcess ImprovementComplaint HandlingTAT ManagementLoan Against Property (LAP)Customer Relationship ManagementPerformance ManagementTraining & DevelopmentStakeholder ManagementAbout the companyKotak Mahindra Bank 3.6 24.2K employee reviewsFinancial ServicesBankingTOPServiceIndian MNCFollow544.0k followers OverviewEstablished in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. read moreWorking At KotakWe believe in the power of professional entrepreneurship. Giving our people ownership of their work empowers and inspires them to do better each day. This way, we are creating the next generation of leaders, creating more value for all our stakeholders.Company InfoLink:Kotak Mahindra Bank websiteAddress:Mumbai, MaharashtraBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreKotak Mahindra Bank rolesyou might be interested inInternal Audit Executive0-2 YrsMumbai (All Areas)Posted 19 Days AgoTrade Finance Operations - Asst Manager / Dy Manager2-6 YrsGurugram, Mumbai (All Areas)Posted 15 Days AgoWalk-in Business Relationship Manager - SBEDelhi / NCRPosted 1 Day AgoAwards & Recognitions2025Great Place to Work Certified for Year 2025-262025Among Top 50 India’s Best Workplaces in BFSI 2025 & 20242025Among India’s Top 100 Best Companies to Work by The Economic Times 2025 & 20242025Among India’s Best Employers among Nation Builders 2022 - 2025Salary insightsCustomer Service Manager in Kotak Mahindra Bank typically earns between₹4.5 - ₹5.7 L/yrSee detailed salary breakupPowered byBenefits & PerksView all1.4K employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportPerformance BonusFree MealRelocation AssistancePowered by Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches. Home Jobs in SuratIEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.Please note that Naukri will not be responsible for any information you share on the company platform.Connect with usAbout usCareersEmployer homeSitemapCreditsHelp centerSummons/NoticesGrievancesReport issuePrivacy policyTerms & conditionsFraud alertTrust & safetyApply on the goGet real-time job updates on our AppAll trademarks are the property of their respective ownersAll rights reserved © 2026 Info Edge (India) Ltd.Our businesses
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