General Manager

KRA – General Manager * Manage and supervise the overall day-to-day operations of the company. * Ensure smooth functioning of all departments and proper coordination between teams. * Set, monitor and achieve monthly, quarterly and annual business targets. * Drive revenue growth and support the company’s business development activities. * Monitor departmental performance and ensure timely completion of assigned tasks. * Review team productivity and take corrective action wherever required. * Ensure managers are accountable for their respective teams and targets. * Monitor employee attendance, punctuality, discipline and compliance with company policies. * Ensure proper implementation of company rules, SOPs and management decisions. * Handle major operational issues, employee escalations and client complaints. * Maintain strong relationships with key clients and ensure client satisfaction. * Coordinate with HR for manpower planning, recruitment and employee performance. * Monitor operational expenses and ensure effective cost control. * Ensure quality of work and minimize errors, delays and productivity losses. * Conduct regular performance reviews and submit MIS reports to top management. * Identify operational gaps and implement improvements for better efficiency. * Ensure timely communication and coordination between management and employees. * Take responsibility for achieving departmental and organizational objectives. * Support strategic planning and execution of management decisions. * Ensure overall business growth, operational efficiency and employee productivity.