General Manager Operations

General Manager Operations

Posted by Vasantha Subaramanian Hospitals

New Delhi

Posted: imported by Jeevika

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New DelhiPosted: 3+ weeks agoApplicants: 100+General Manager OperationsBERKOWITS HAIR & SKIN CLINIC2.9110 ReviewsJob description Job Title: General Manager Operations Company: Berkowits Hair & Skin Clinic Location: Head Office (Extensive travel across clinic network) Reports To: Director / CEO About the Company Berkowits Hair & Skin Clinic is a leading chain of advanced hair and skin treatment clinics with 46+ centers across India. The organization specializes in dermatology, cosmetology, hair restoration, and aesthetic treatments, delivering high-quality clinical outcomes and exceptional patient experiences. Role Summary The General Manager Operations will be responsible for end-to-end operational leadership of 46+ clinics, ensuring standardized processes, revenue growth, service excellence, compliance, cost optimization, and team performance. The role requires a strong multi-unit operations leader capable of driving performance across geographically dispersed centers. Key Responsibilities Multi-Unit Operations Management Oversee daily operations of 46+ clinics across regions. Ensure SOP adherence and operational consistency across all centers. Drive clinic-level P&L performance and accountability. Monitor key KPIs including revenue, conversion rates, ARPU, footfall, repeat ratio, cost control, and profitability. Revenue & Business Growth Partner with Sales and Marketing to improve conversions and patient acquisition. Identify underperforming centers and implement turnaround strategies. Optimize capacity utilization and treatment mix. Support expansion readiness for new clinics. Service Excellence & Patient Experience Ensure superior patient journey standards across all touchpoints. Monitor patient satisfaction metrics and grievance resolution. Standardize customer engagement practices across clinics. Team Leadership & People Management Lead Regional Managers, Cluster Heads, and Clinic Managers. Build a high-performance culture with accountability. Develop succession planning and leadership pipeline. Conduct regular performance reviews and operational audits. Process & Compliance Ensure compliance with medical, legal, and regulatory requirements. Implement operational audits and quality checks. Standardize inventory management and vendor control processes. Drive automation and ERP discipline across clinics. Cost Optimization Monitor clinic-level costs including manpower, consumables, rentals, and utilities. Improve EBITDA margins across centers. Negotiate vendor contracts centrally. Reporting & Strategy Prepare monthly operational dashboards for leadership. Participate in annual operating plans and budgeting. Contribute to long-term strategic growth roadmap. Candidate Profile Experience: 1218+ years of experience in multi-location operations. Experience managing 25+ outlets/centers/branches is mandatory. Industry experience can include Healthcare, Retail, Hospitality, QSR, Fitness, Diagnostics, or other large multi-unit formats. Strong exposure to P&L management is essential. Education MBA / PGDM (preferred). Healthcare management exposure is an advantage. Key Competencies Multi-unit leadership Strong financial acumen Data-driven decision-making Process orientation Change management Crisis management Excellent stakeholder management High ownership mindset Compensation Competitive salary with performance-linked incentives and leadership-level benefits. Interested candidates are requested to share their updated resume on [hidden] or [hidden](Kavya)Role: Operations Manager,Industry Type: Fitness & Wellness,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduateKey SkillsChange ManagementProfitabilityPNL ManagementComplianceService ExcellenceManagementMarketingPRetailQSRHealthcare ManagementSalesBusiness GrowthCrisis ManagementInventory ManagementBudgetingOperationsOperations ManagementStakeholder ManagementAbout companyBerkowits, Hair and Skin clinic situated in the capital is a name recognized for offering high class skin and hair problem solution.The clinic is expert in offering hair loss treatments and skin problems.The treatments at Berkowits, hair clinic restores the beauty of your hair by offering permanent solution to hair loss. A wide range of options are available for hair loss that includes hair weaving, hair microwefting, hair bonding and hair transplant. Berkowits, the clinic which has all you have been looking for is the key that can eradicate all your skin and hair issues. The clinic offers a wide range of services that includes Aloepecia Treatment, Laser Treatment. Berkowits is the renowned center for Hair and Skin Treatment having an experience of 25 years. The treatments available are clinically proven and are committed to offer you the best. The technologies being used are latest and cutting edge. The credit behind the success goes to Ms. Seema Goel, cosmetic surgeon. With her hard work and dedication the dream of setting up Berkowits, Hair & Skin Clinic turned into reality.Company InfoLink:BERKOWITS HAIR & SKIN CLINIC websiteAddress:J-1,LGF,,Kailash Colony,New Delhi, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSimilar jobsImmediate opening For Unit Head - TirunelveliVasantha Subaramanian Hospitals1.83 reviewsTirunelveliStrategic Planning & Decision-MakingRevenue Generation & Business DevelopmentPatient Grievance & Conflict ResolutionBudgeting & Cost ControlHospital Operations ManagementLeadership & Team ManagementCost controlRevenueGrievance handlingPosted 26 Days AgoUnit Head OperationsSahrudaya Health Care4.32640 reviewsBengaluruUnit HeadCOOMedical OperationsOperations HeadHospital OperationsHospitalUNITMedicalOperationsPosted 29 Days AgoHead of OperationsEpidermia Aesthetic SolutionsMumbai(Thane West)Business CommunicationOrganizational ManagementManagement SkillsLeadership SkillsOrganizational DevelopmentStrategic ThinkingTime ManagementPersonnel ManagementProblem SolvingOperationsPosted 8 Days AgoSenior Operations ManagerSarvodaya Hospital3.9442 reviewsFaridabadOperations ManagementManagementSeniorOperationsPosted 12 Days AgoSr Manager/DGM/GM OperationsSir Hn Reliance Foundation Hospital4.3709 reviewsMumbai SuburbanBed ManagementOPD OperationsHospital AdministrationIPD OperationsHospital OperationsPatient ExperienceJCINABHFacility ManagementSRGM OperationsOPDPosted 17 Days AgoJobs you might be interested inUnit Head/ Center HeadAyushman Hospital3.8129 reviewsNew Delhi(Sector 12 Dwarka)Posted 15 Days AgoGeneral Manager OperationsBERKOWITS HAIR & SKIN CLI...2.9110 reviewsNew DelhiPosted 29 Days AgoSenior Operations ManagerSarvodaya Hospital3.9442 reviewsFaridabadPosted 12 Days AgoCenter ManagerHouse Of Diagnostics4.1216 reviewsFaridabad, Delhi / NCRPosted 25 Days AgoHospital ManagerStarcare International Ho...Lagos, NigeriaPosted 28 Days AgoReviewsView all110 employee reviews2.0rated by Branch Manager in BengaluruLikesIf you are doing good sales you will get good incentiveDislikesWork life balance is not there, staff keep changing and no ethics over work, they make you to run clinci without a doctor, just looking for sales and make you yo do 100 calls like a call center despite I was there as a manager. They deduct your salary for every late coming and of you having marriage ot health issue they won’t allow leave more then 15days and if you will take they force you to rejoin again so that they will save your gratuity money.Read full reviewPowered bySalary insightsGeneral Manager Operations in BERKOWITS HAIR & SKIN CLINIC typically earns between₹19.1 - ₹21.1 L/yrSee detailed salary breakupPowered byBenefits & PerksView all4 employees reported these benefitsLearning & Development SupportPowered by

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