Job description
Respond to customer queries through phone, email, chat, and social media. Resolve customer complaints promptly and provide effective solutions. Manage customer interactions using CRM software and maintain accurate records. Handle inbound and outbound customer calls while achieving daily call targets. Escalate complex issues to relevant teams and ensure timely resolution. Deliver excellent customer service and maintain high customer satisfaction.
Roles and responsibilities
Customer Service Executive / Officer, Customer Support - Executive, Customer Care Executive / Associate - Voice, Customer Care Executive / Associate - Voice, Customer Care Executive / Associate - Voice
Key skills
Role details
Industry: E-COMMERCE / MOBILE COMMERCE - Online Market Place / Online Shops / Mobile Apps, CONSUMER GOODS - OTHERS Role category: Customer Service Executive / Officer, Customer Support - Executive, Customer Care Executive / Associate - Voice, CRM Exe Education: Any Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
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Warning signs
- Requests for registration, interview, security, training or refundable fees.
- Requests for OTPs, passwords, card details or bank-account credentials.
- Instant selection or an offer letter without a proper interview.
- Unrealistic salary promises or pressure to act immediately.
- Messages from unofficial domains, personal emails or unknown numbers.
- Requests to communicate or pay outside the employer’s verified process.
- Requests to install unknown applications, screen-sharing tools or remote-access software.
- Recruiters using look-alike domains, misspelled company names or unverifiable profiles.
- Requests to purchase equipment, courses or documents from a specified person.
Protect yourself
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- Confirm important communication through an official company email domain.
- Request a written job description and carefully review every offer condition.
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