Job description
Member Coordinator – Gym: Role & Responsibilities* *Core Role:* Be the main point of contact between members and gym management. Your job is to ensure members feel welcomed, supported, and retained. *Key Responsibilities:* 1. *Member Onboarding & Welcome* - Greet all new walk-ins and members with a warm, professional attitude - Handle new member sign-ups, paperwork, and gym tours - Explain membership plans, facilities, timings, and gym rules - Issue access cards, locker keys, and welcome kits 2. *Member Engagement & Retention* - Build rapport with existing members — remember names, fitness goals - Follow up with inactive members via call/WhatsApp to encourage return - Gather feedback regularly and address concerns promptly - Promote gym events, challenges, group classes, and PT sessions 3. *Front Desk & Admin Operations* - Manage check-ins/outs and maintain attendance records - Handle member queries, complaints, and escalate issues to manager - Process renewals, upgrades, freezes, and cancellations - Collect payments and maintain billing records accurately - Maintain cleanliness and presentation of reception area 4. *Sales Support* - Convert walk-in enquiries into memberships with effective follow-ups - Explain offers, discounts, and corporate tie-ups to prospects - Maintain enquiry register and track conversion rates - Coordinate with trainers for trial sessions for prospects 5. *Coordination & Reporting* - Coordinate with trainers, housekeeping, and maintenance teams - Update management on daily footfall, sales, and member feedback - Ensure notice boards, brochures, and price lists are up to date - Assist in organizing events, workshops, and member appreciation days
Role details
Department: Admin / Back Office / Computer Operator Industry: Admin / Back Office / Computer Operator Role category: Front Office / Receptionist Education: 12th Pass
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