Customer Support Executive

Customer Support Executive

Posted by Newbazaar Technologies

Thane,Bhiwandi,Navi Mumbai

Posted: imported by Jeevika

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Founded in 1978, Vashi Integrated Solutions has built a strong reputation for its comprehensive range of electrical products and solutions, catering to a diverse customer base that includes industrial, commercial, and residential sectors.Job Title: Customer Support Executive Location: Turbhe OR BhiwandiRole Summary:Own customer complaints end-to-end log, coordinate, resolve, and communicate until final closure.Key Responsibilities:Single point of contact for assigned complaints; log and document fully in Salesforce (invoices, photos, videos, emails)Coordinate with Warehouse, QC, Commercial, Brand, Logistics & Finance to drive resolutionKeep customers updated regularly via email/phone/WhatsApp/ticketing until closureFollow VISL's 30-day return policy and complaint SOPTrack Credit Notes, FOC replacements, and warranty actions with brands; raise linked replacement ordersEscalate delays per the escalation matrix; avoid unnecessary handoffsEnsure complaints are closed only after real resolution (not just system closure)Maintain SLA/TAT for acknowledgment, investigation, and closureFlag repeat issues/process gaps to Team LeadTrack daily complaint aging; report high-risk cases in reviews; suggest process improvementsSkills Needed: Strong follow-up & coordination, professional communication, composure under pressure, B2B/order lifecycle knowledge, ownership mindset, multitasking, CRM familiarityQualification: Any Graduate 1-2 yrs in customer support/complaint handling/serviceRole: Customer Success Associate,Industry Type: Electrical Equipment,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsComplaint HandlingComplaint ManagementGrievance HandlingCustomer ServiceComplaints ResolutionSolving QueriesCustomer SatisfactionQuery ResolutionCustomer ManagementCalls HandlingCustomer ComplaintsComplaintsCustomer QueriesCustomer HandlingAbout companyVashi Integrated Solutions is a well-established and prominent player in the electrical and industrial supply industry in India. Founded in 1978, Vashi Integrated Solutions has built a strong reputation for its comprehensive range of electrical products and solutions, catering to a diverse customer base that includes industrial, commercial, and residential sectors. Company InfoAddress:A6, Plot No. 74,Behind Gupta Compound,Shree Ganesh andi, THANE, Maharashtra, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSimilar jobsWalk-in Customer Support AssociateNewbazaar Technologies2.8117 reviewsMumbai (All Areas)(Powai)Customer SupportEscalationsCustomer QueriesQueryPosted 5 Days AgoCustomer Service Executive For Manufacturing firm @ Andheri EJob Proffer Posted by Job ProfferMumbai(Andheri East)Service Ticket ManagementCustomer Service ManagementTechnical Service CoordinationComplaint HandlingServicingManufacturingTechnical servicesTicketingPosted 5 Days AgoCustomer Care ExecutiveAminu WellnessMumbai(Kandivali West)Customer SatisfactionCustomer SupportCustomer ExperienceCustomer carePosted 17 Days AgoCustomer Support ExecutiveNexera People SolutionsPosted by Nexera People SolutionsBengaluru(Sampangi Rama Nagar)Customer SupportCustomer RelationshipCustomer SatisfactionRelationshipPosted 7 Days AgoCustomer Care Executive3i Infotech3.52551 reviewsNavi MumbaiCustomer SupportBPOCustomer ServiceCallingCustomer SatisfactiontraineeInboundfresherCustomer ExperienceCSETelecallingCustomer CareComplaintsVoiceTrainingPosted 5 Days AgoJobs you might be interested inCustomer Support ProfessionalLancer Container Lines Lt...3.033 reviewsNavi MumbaiPosted 8 Days AgoCustomer Service RepresentativeBLR Logistiks (i) Limited4.189 reviewsNavi MumbaiPosted 15 Days AgoCustomer Service ExecutiveKnowledgeWorks Global (KG...2.9527 reviewsMumbaiPosted 17 Days AgoCustomer Service ExecutiveVashi Electricals3.8358 reviewsNavi MumbaiPosted 24 Days AgoCustomer Support ExecutiveFinPera AIMumbai(Mulund)Posted 24 Days AgoReviewsView all358 employee reviews1.0rated by Relationship Manager in NashikLikesWork life balance and ontime salaryDislikesOffice politics, everything is good until you resign. All the things are fake like they say "we never stop anyone from growing" but the reality is completely different. They will try their level best to make more loses to you. I would like to share my personal experience. I decided to leave because I found a better career option first they retain me by saying they are matching the package and gave mail confirmation. Once they get confirmation that I had say no to other company and don't have any offer in hand they ask me to leave on immediate basis. Although the increment mail was approved by president. Then they said HR head haven't approved it and he want me to leave. Still getting the old salary. At the end it is like no incremental salary, mental harassment, betrayal and no offer in hand. And this kind of betrayals and office politics is highly supported by higher management and owners. Once you join this company you will definitely get a backstab in future for sure...please avoidRead full reviewPowered bySalary insightsCustomer Support Executive in Vashi Electricals typically earns between₹3.4 - ₹3.8 L/yrSee detailed salary breakupPowered byBenefits & PerksView all26 employees reported these benefitsTransport / Travel SupportLearning & Development SupportHealth & Wellness SupportFree MealPerformance BonusRelocation AssistancePowered by

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