Facility Director

Job description

Facility Director Posted by Rhea Healthcare Coimbatore Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginFacility DirectorRhea Healthcare3.6475 Reviews9 - 14 yearsNot DisclosedCoimbatorePosted: 2 weeks agoOpenings: 1Applicants: 100+Facility DirectorRhea Healthcare3.6475 ReviewsJob descriptionRole & responsibilities P&L Management, Operational efficiency based on Process Excellence, Service Experience Management, Clinician Engagement & Clinical Excellence, Revenue Enhancement through internal optimization of leads conversion, Statutory compliancesKey Responsibilities P & L Management: Based on the Annual Budget, develop detailed Quarterly Plans with milestones, collaborate with cross functional teams to deliver and achieve targetsIdentify key levers that contribute to top line achievement & EBIDTA track efficacyRevenue generation: through Lead Management and Conversions; every product to be monitored; OP to IP conversions; ensure prescribed Pharmacy/ Investigations fulfilled internally; leakages minimizedEnsure Package and Pricing is profitableAnalysis and growth of different specialties, budget vs actual achievement, timely rectification of lagsDashboard, KPI Monitoring & Ad Hoc Support - Monitor all revenue streams to ensure on track, proactively identify scope for higher margins, leakagesProactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repetitionEnsure Credit billing is error free, enabling payments are received without deductionsMonitor receivables to ensure collections within 45 days Track Average Revenue per occupied bed; Average Revenue per Patient, ALOS, admissions and discharges TAT, payor mixCost Management :Track material consumption, gross contribution margins, monitor pay out to revenue achievement, analysis of discount percentageConduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor costCreate pre-defined surgery packages in the Hospital Information System to track and control consumptionManage Unit operating costs manpower, infrastructure maintenance, electricity, consumables Cost and stock optimization of Pharmacy and non Pharmacy itemsBench marking against other unit scoresWastage and loss tracked and minimizedCollaborate with SCM to ensure product selection and costs are leveraged optimallyService Experience Management: Commit to the implementation of the service differentials in the Service Experience Plan; ensure frontline employees are trained and empowered to fulfill the Service PromiseMonitor real-time interactions with customers, regularly seek firsthand feedback from a cross section of customers and energize the team with the passion to delight every single customerSeek frontline staff and customer suggestions to continuously raise the bar through service innovations, value-adds, experience enhancementsInstitutionalize sharing with frontline employees specific service wins, success stories, encourage them to implementCreate a platform and mechanism to analyse constructive feedback periodically, arriving at a structured Improvement Plan and an implementation Path to ensure sustained improvementOperational efficiency: Ensure facility is managed as per defined standards of maintenance; infrastructure is well maintainedEnsure clinical protocols are adhered to and clinical verticals are well equipped to manage their function efficientlyInteract with Clinicians and ensure operational requirements are up to expectationsService delivery standards are adhered toSupport services function as per standard; non medical services are process compliantTATs are monitored and outliers are proactively addressedClose coordination and liaison with heads of departments/ in-charges to ensure operations are efficiently managed, costs are controlled without impacting service standardsWork closely with IT to optimise technology to improve customer experience and employee work flowEnsure HIS improves operations & functionalityEnsure IT supported process controls and alarms are in place to detect and prevent fraud in billingManage Inventory efficiently ensuring optimization and effective controlEnsure facility is audit compliant and all departments adhere to defined protocolsEnsure all statutory and licenses, renewal of agreements are up to dateClinician Engagement: Interact with Consultant teams to improve patient care outcomes, service experience deliverables and overall customer satisfactionBuild rapport with Visiting Consultants, facilitate their experience with the Unit, integrate them into the Motherhood Hospitals culture and processes, ensure their patients are handled wellBuild new specialties to improve footfalls and conversionsEnsure facility handle Doctor Referral cases smoothlyQuality and Clinical governance: Coordinate and support NABH certification, surveillance audits & post audit closureEnsure Unit preparedness for complianceEffectively monitor Clinical quality indicators, ensuring complianceActive participation in Committee meetings Mortality, Morbidity Infection control, Grievance, SafetyMonitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits for MRD, monthly reports ( PNDT, communicable diseases, deaths and births) Collaborate with Medical Services to organize Medical Education seminars, conferences to up-skill Clinician and Nursing teamsPeople Management & Stakeholder Alignment: Lead & manage the Unit team - ensure employees are trained, motivated and empowered to achieve GoalsCelebrate successes, recognize outstanding performanceBuild skills and talent, encourage cross function learning and multi taskingBuild synergy so that clinical and operations teams function seamlesslyBusiness Development: Facilitate community outreach activities; showcase the service focus of the brand to build potential customer basesOrganize with Sales and Marketing, promotional campaigns / technical presentations to facilitate new product development with major focus on brand establishment, market penetrationGather market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategiesRole: Operations Manager,Industry Type: Medical Services / Hospital,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsAdmissionsComplianceHospital Information SystemInfection ControlCustomer SatisfactionDashboardLead ManagementMaintenanceMarket IntelligenceAuditsFine TuningCustomer ExperienceBusiness DevelopmentHospitalAbout companyRHEA HEALTH CARE PVT LTDCompany InfoAddress:.Beware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreReviewsView all475 employee reviews2.0rated by Fellow in BengaluruLikesDuty can be adjusted according to needs.DislikesNo recognition of good work for doctors No job security for female doctors.. They will not employ female doctors if pregnant Resident doctors who are pregnant will be forced to resign so that they don't haveto pay maternity benefit. No skill development opportunities No promotionsRead full reviewPowered bySalary insightsFacility Director in Rhea Healthcare typically earns between₹17.2 - ₹25.5 L/yrSee detailed salary breakupPowered byBenefits & PerksView all24 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportFree MealTransport / Travel SupportPerformance BonusPowered by Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches. Home Jobs in CoimbatoreIEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. 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