Operations & Regional Liaison - Relationship Associate

Operations & Regional Liaison - Relationship Associate

Posted by Dataflow

Kochi,Ernakulam,Chennai

Posted: imported by Jeevika

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DataFlow with its best practices in this field such as a high level of data security, cutting-edge technology, rigorous processes, qualified research analysts, and a global network of over 100,000 issuing authorities, verifies professionals credentials from the primary issuer of the document - regardless of its nature. The company complements its advanced verification processes and long-standing industry expertise by adhering to the highest regulatory standards, including the Joint Commission International (JCI), International Organization for Standardization (ISO), and the European Unions General Data Protection Regulation (GDPR). Headquartered in Dubai, DataFlow has established offices in multiple regions across the globe to cater to its growing business and client base. Through its worldwide locations, DataFlow provides clients across more than 200 countries with multilingual services that are uniquely tailored to their local markets and native languages. Furthermore, the DataFlow Group utilizes the expertise of proficient language partners to further enhance its linguistic capabilities for the purpose of processing documents and certificates.Role & responsibilities Role SnapshotJob Title: Lead AssociateFunction: Global VerificationsLocation / Cluster: Kerala / Tamil NaduReports To: Verification ManagerRole Type: Full-time, field-basedTravel: 100% travel - Regular travel within the assigned geographic cluster Role PurposeThe Lead Associate - Issuing Authority Relationship, shifts verification operations from a reactive, remote model to a proactive, relationship-led approach. Managing a portfolio of verifying authorities (universities, councils, registries, and regulatory bodies), the Lead establishes strategic, institutional partnerships to accelerate turnaround times, clear backlogs, and optimize pipeline throughput within high-volume corridors.Key ResponsibilitiesRelationship Management: Cultivate long-term partnerships with institutional gatekeepers; establish Single Points of Contact (SPOCs) and execute structured in-person visits to priority authorities.Process Optimization: Negotiate and implement systematic batch hand-offs, scheduled pickups, and Memorandums of Understanding (MOUs) to streamline high-volume workflows.Backlog & Performance Control: Drive down average Turnaround Time (TAT) Data Discipline & Reporting: Maintain complete relationship maps and log all interactions, visits, and agreements in the CRM to ensure institutional continuity.On-Ground Intelligence: Validate the operational status of local institutions, flagging anomalies or potential fraud to central operations.Compliance Adherence: Operate in strict accordance with the companys anti-bribery, anti-corruption, and ethical conduct policies.Success Measures (KPIs)Targeting high-volume issuing authorities with turnaround times for dedicated relationship management Integrating and enabling DigiFlow 3.0 adoptionVolume of aging backlogs reduced and improvement in first-time-right response rates.On-time verification rate and 100% written verification compliance. Preferred candidate profile Key Requirements & QualificationsLanguage & Mobility: Full fluency in the designated local language(s) and English; complete geographic mobility within the cluster.Professional Experience: Preferred but not Mandatory - Track record in field-based institutional relations, government liaison and coordinationTechnical Aptitude: Experience utilizing CRM systems and mobile reporting tools.Background & Ethics: Impeccable background and conduct record, subject to rigorous regulatory and conflict-of-interest screening.Core CompetenciesInfluence Without Authority: Secures cooperation from bureaucratic entities by reducing friction and building professional rapport.Ethical Backbone: Maintains absolute integrity and transparency in all institutional interactions.Process Discipline: Effectively translates interpersonal relationships into documented, systematic workflows.Resilience: Remains collaborative and objective within complex organizational environments.Additional InformationThe Lead will need to be based locally out of the designated region allocatedDigiFlow 3.0 adoption and enablement will be incentive based for this role Interested candidates please share the Updated Resume to [hidden]: Customer Success Associate,Industry Type: Miscellaneous,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsBackground VerificationBgvBackground ScreeningBackgroundDocument VerificationEmployee VerificationBackend OperationsVerificationDocument CheckingUniversity Site VisitOperationsAbout the companyDataflow IT Services & ConsultingAnalytics / KPO / ResearchLaw Enforcement / Security ServicesForeign MNCB2BFollow45.7k followers OverviewSince 2007, the DataFlow Group has been dedicated to protecting public safety and enhancing global workforce mobility through the rigorous verification of international talent. We ensure that only qualified individuals are hired for international roles, offering comprehensive services and products to support their career development.With a network of over 160,000 issuing authorities in more than 200 countries, we facilitate international migration while maintaining high standards of qualification and integrity. Trusted by governments, ministries, and employers worldwide, our mission is to make global workforce mobility simpler and more secure. Our team, spread across 10 locations, is committed to driving transformative change and turning talent mobility challenges into opportunities, empowering professionals to achieve their career ambitions without boundaries. read moreWhy Join DataFlow Group?Onboarding VideoWelcome to the DataFlow GroupAt DataFlow, we foster a diverse, inclusive, and positive workplace where every voice is heard. With team members from over 26 nationalities across 10 global offices, we cultivate mutual respect and kindness, growing together as one team.Our core values— Trust, Empower, Innovate, Collaborate and Care—shape our culture. Creating positive experiences for our team members and ensuring their well-being and success is most important to us. We prioritize work-life balance and offer exceptional opportunities for our team members to thrive. We have created an environment where learning is available, encouraged, shared, and celebrated.Discover why DataFlow is more than just a workplace—it’s a community. read moreCompany InfoLink:Dataflow websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreDataflow rolesyou might be interested inJunior Video & Motion Designer1-3 YrsNoida, HyderabadPosted 9 Days AgoAccountant3-8 YrsNoidaPosted 30+ Days AgoApplicant Support Associate1-3 YrsNoidaPosted 24 Days AgoReviewsView all277 employee reviews5.0rated by Computer OperatorThis company is very good better other company and this work place is nice.Read full reviewPowered bySalary insightsAssociate Lead in Dataflow typically earns between₹4.1 - ₹4.7 L/yrSee detailed salary breakupPowered byBenefits & PerksView all35 employees reported these benefitsHealth & Wellness SupportTransport / Travel SupportLearning & Development SupportFree MealPowered by

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