Service Engineer

Job highlights

• PF, Travel Allowance (TA), Health Insurance, ESI (ESIC)Job Description1) Maintenance & Repairs:o Perform routine maintenance and preventive checks on equipment and systems.o Troubleshoot and repair faulty equipment, ensuring minimal downtime for clients.o Maintain records of maintenance and repairs performed.2) Technical Support:.o Respond to customer inquiries regarding product functionality and troubleshooting steps.o Conduct product training for customers and end-users as required.3) Installation & Setup:o Install and configure products and equipment at customer sites.o Ensure proper setup and integration with existing systems or infrastructure.4) Documentation:o Create and maintain detailed service reports and records of each job performed.o Update the client’s equipment history for future reference.5) Customer Service:o Establish and maintain strong relationships with customers, ensuring a high level of customer satisfaction.o Address customer complaints or concerns promptly and e

1) Maintenance & Repairs: o Perform routine maintenance and preventive checks on equipment and systems. o Troubleshoot and repair faulty equipment, ensuring minimal downtime for clients. o Maintain records of maintenance and repairs performed. 2) Technical Support:. o Respond to customer inquiries regarding product functionality and troubleshooting steps. o Conduct product training for customers and end-users as required. 3) Installation & Setup: o Install and configure products and equipment at customer sites. o Ensure proper setup and integration with existing systems or infrastructure. 4) Documentation: o Create and maintain detailed service reports and records of each job performed. o Update the client’s equipment history for future reference. 5) Customer Service: o Establish and maintain strong relationships with customers, ensuring a high level of customer satisfaction. o Address customer complaints or concerns promptly and effectively. 6) Problem-Solving & Troubleshooting: o Analyze technical issues and provide efficient solutions. o Collaborate with internal teams (engineering, quality control, etc.) to escalate unresolved issues and find resolutions. o Associate with sales team and promote our growth for Thermax spares & Accessories