Support Engineer - Fresher

About the job:Key Responsibilities:

1. Monitor production services and respond promptly to alerts, incidents, and outages to ensure high availability and minimal downtime.

2. Monitor trading systems, applications, and infrastructure to maintain operational stability.

3. Triage issues across trading support services, databases, and infrastructure, and coordinate with relevant teams for resolution.

4. Conduct root cause analysis (RCA) and ensure corrective actions are implemented to prevent recurrence.

5. Serve as the first line of support for trading operations and critical production systems.

6. Proactively identify recurring issues and implement automation to reduce manual intervention and improve efficiency.

7. Enhance observability by improving monitoring, logging, and alerting systems.

8. Develop, maintain, and update operational runbooks, standard operating procedures, and incident response documentation.

9. Track and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure service reliability.

10. Collaborate closely with developers, traders, and infrastructure teams to troubleshoot issues, manage deployments, and improve operational workflows.

11. Troubleshoot and resolve production issues related to databases, services, and trading support systems.

12. Contribute to the long-term stability, reliability, and performance of mission-critical systems.Who can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 3,50,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:Technical Support, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Effective CommunicationAbout Company:ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Responsibilities

Key Responsibilities:

1. Monitor production services and respond promptly to alerts, incidents, and outages to ensure high availability and minimal downtime.

2. Monitor trading systems, applications, and infrastructure to maintain operational stability.

3. Triage issues across trading support services, databases, and infrastructure, and coordinate with relevant teams for resolution.

4. Conduct root cause analysis (RCA) and ensure corrective actions are implemented to prevent recurrence.

5. Serve as the first line of support for trading operations and critical production systems.

6. Proactively identify recurring issues and implement automation to reduce manual intervention and improve efficiency.

7. Enhance observability by improving monitoring, logging, and alerting systems.

8. Develop, maintain, and update operational runbooks, standard operating procedures, and incident response documentation.

9. Track and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure service reliability.

10. Collaborate closely with developers, traders, and infrastructure teams to troubleshoot issues, manage deployments, and improve operational workflows.

11. Troubleshoot and resolve production issues related to databases, services, and trading support systems.

12. Contribute to the long-term stability, reliability, and performance of mission-critical systems.