Customer Support Executive For Real Estate Punawale Location Pune

Job Description: Customer Support Executive Real Estate Developer

Job Title: Customer Support Executive

Location: Punawale

Experience Required: 25 years

Industry Preference: Real Estate (Residential/Commercial)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive for our real estate projects. The candidate will be responsible for handling customer queries, coordinating with internal departments, ensuring smooth customer communication, and providing excellent post-sales support to maintain customer satisfaction.

Key Responsibilities

Handle customer queries, complaints, and service requests through calls, emails, and meetings.

Maintain robust relationships with customers and ensure timely issue resolution.

Coordinate with internal teams such as Sales, CRM, Accounts, Legal, Projects, and Site teams for customer support activities.

Manage customer documentation, agreements, payment follow-ups, possession-related coordination, and handover formalities.

Provide project updates and timely communication regarding construction progress, possession schedules, and documentation requirements.

Resolve escalations professionally within defined timelines.

Maintain customer records and update CRM/software regularly.

Assist customers with registration, possession process, and post-possession support.

Prepare MIS reports related to customer concerns and resolution status.

Ensure high customer satisfaction and service quality standards. .