Operations Associate

About the job:Key responsibilities:

1. Itinerary Planning & Preparation: Design and prepare customized travel itineraries based on client requirements, preferences, and budgets.

2. Package Costing: Prepare accurate tour package costing, manage budgets, and ensure competitive pricing.

3. Vendor Management: Coordinate with hotels, transport providers, destination management companies, and other travel service providers.

4. Negotiation & Rate Management: Negotiate with vendors to secure competitive rates, special offers, and favourable booking terms.

5. Destination Knowledge: Apply knowledge of domestic and international destinations, sightseeing options, hotels, routes, and travel logistics to create suitable travel packages.

6. On-Trip Guest Support: Provide timely assistance to guests during their trips and ensure smooth travel experiences.

7. Travel Operations Management: Oversee operational arrangements during trips, including hotel coordination, transfers, sightseeing, and other travel services.

8. Issue Resolution & Scenario Management: Handle unexpected situations, booking changes, cancellations, delays, and emergencies with effective problem-solving skills.

9. Client Communication & Query Handling: Respond promptly and professionally to client queries, coordinate with relevant teams, and ensure smooth communication throughout the booking and travel process.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Office, MS-Word, English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:1. Strong communication and coordination skills.2. Good knowledge of travel destinations and tourism operations.3. Ability to multitask and work in a fast-paced environment.4. Strong negotiation, problem-solving, and decision-making abilities.5. Customer-focused approach with attention to detail.6. Willingness to take ownership of operational responsibilities and provide support whenever required.About Company:At Emerging Holidays, we are engaged in arranging an array of domestic and international travel packages, hotels, cruises, adventures, flight deals & much more keeping your comfort and budget in mind.

Our key differentiation factors: boutique company, privately owned and managed, personal time & attention to detail, destination knowledge & expertise, global hand-picked associates and partners, global connections & affiliations, truly tailor-made, on-demand services, flexibility and adaptability to client preferences, expectations, hands-on approach towards client handling including planning, execution, etc., transparency in terms of price and value of services being offered, and out of box experiences for clients.

Responsibilities

Key responsibilities:

1. Itinerary Planning & Preparation: Design and prepare customized travel itineraries based on client requirements, preferences, and budgets.

2. Package Costing: Prepare accurate tour package costing, manage budgets, and ensure competitive pricing.

3. Vendor Management: Coordinate with hotels, transport providers, destination management companies, and other travel service providers.

4. Negotiation & Rate Management: Negotiate with vendors to secure competitive rates, special offers, and favourable booking terms.

5. Destination Knowledge: Apply knowledge of domestic and international destinations, sightseeing options, hotels, routes, and travel logistics to create suitable travel packages.

6. On-Trip Guest Support: Provide timely assistance to guests during their trips and ensure smooth travel experiences.

7. Travel Operations Management: Oversee operational arrangements during trips, including hotel coordination, transfers, sightseeing, and other travel services.

8. Issue Resolution & Scenario Management: Handle unexpected situations, booking changes, cancellations, delays, and emergencies with effective problem-solving skills.

9. Client Communication & Query Handling: Respond promptly and professionally to client queries, coordinate with relevant teams, and ensure smooth communication throughout the booking and travel process.