Technical Support

-Front line support via live chat, tickets, and telephone.

-Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product

-Performs miscellaneous job-related duties as assigned by the supervisors and management.

-Provide customer support and technical support for various products

-Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency

-Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer.

-Identify and escalate priority issues; directing cases to appropriate teams and resources as needed

Records customer inquiries by documenting inquiry and response in customers' accounts.

-Improves quality service by recommending improved processes;

-identifying new product and service applications.