Female Epharmacy Inside Sales Executive Kolkata (India)

Job Description:

Job Description

Job Role:

Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement.

Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service goals.

Sales Focus: The role will involve hardcore selling, meaning the call center agents must be assertive and persuasive in promoting the services and products offered.

Product Offering: The primary focus is on selling medicines and related healthcare services via outbound calls, which requires in-depth product knowledge and effective communication skills to drive sales.

To meet these targets, agents will need to be well-trained in both the sales process and the healthcare offerings, ensuring that they can handle a high call volume while also providing valuable information to customers.

Responsibilities:

Customer Inquiries & Issue Resolution:

o Address customer inquiries regarding medications, prescriptions, and healthcare products.

o Resolve complaints promptly to ensure customer satisfaction.

Prescription Review:

o Verify the accuracy, authenticity, and compliance of prescriptions with relevant regulations.

Collaboration:

o Work with the dispensing team for the timely and accurate delivery of medications.

o Maintain detailed customer interaction records in the CRM system.

o Use CRM data to identify trends and suggest improvements in customer service.

Team Coordination:

o Work closely with sales, support, and pharmacy teams to ensure smooth service delivery.

Training & Knowledge Sharing:

o Assist in training customer support staff on pharmaceutical knowledge and best practices.

Preferences & Key Skills:

Healthcare & Pharmaceutical Knowledge:

o Basic knowledge about medications, supplements, and healthcare products is preferred.

o Familiarity with legal and regulatory guidelines in the healthcare field is necessary .