Hiring Customer Support Executive (Sangli)

Were Hiring: Customer Support Executive

Company: Devzin

Job Type: Full-Time

Location: India | Remote

Experience: 3+ Years

About DevzinDevzin is a technology company building innovative digital solutions that help organizations simplify operations and improve productivity.

We are looking for a Customer Support Executive who is passionate about helping customers, solving problems, and delivering an excellent user experience.

Role: Customer Support ExecutiveYou will be the first point of contact for customers, helping them understand our products, resolving issues, answering questions, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer queries through email, chat, phone, and other support channels.
• Understand customer problems and provide clear, accurate solutions.
• Assist customers with product features, configurations, and common issues.
• Troubleshoot basic technical and application-related problems.
• Guide users through software workflows and processes.
• Document customer issues, resolutions, and feedback.
• Escalate complex technical issues to the appropriate internal teams.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Collect customer feedback and share improvement suggestions with the product team.
• Maintain professional and positive communication with customers.
• Help create and maintain FAQs, knowledge-base articles, and support documentation.

What Were Looking For

• Bachelor's degree in any discipline.
• 03 years of experience in Customer Support, Customer Service, Technical Support, or a similar role.
• Excellent verbal and written communication skills.
• Solid problem-solving and analytical abilities.
• Patient, polite, and customer-focused approach.
• Comfortable working with web applications and software products.
• Basic understanding of troubleshooting and technical concepts.
• Good documentation and organizational skills.
• Ability to learn new products and technologies qu .