System Engineer - Infrastructure Automation (Remote)

Position Responsibilities :Job DescriptionWe are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).Key ResponsibilitiesInfrastructure Operations (Core)Perform day-to-day infrastructure operations, including:Server provisioning and builds (Windows/Linux)Storage administration and lifecycle tasksIncident, request, and problem tickets via ITSM platformsSupport operational hygiene such as patching, compliance checks, renewals, and standard infra maintenanceParticipate in on-call rotations and operational escalations as requiredAutomation & GenAI Enablement (Primary Focus)Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-endWork directly with infrastructure engineers, SMEs, and team leads to:Understand current-state processesMap workflows and decision pointsTranslate them into automated and AI-assisted solutionsDesign and build automation using:Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)Tines for event-driven and security/infrastructure workflowsGenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logicIntegrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)Engineering & ScriptingDevelop and maintain scripts and automation using:PowerShell (primary)Python, Bash, or similar languages (as applicable)Build reusable automation components, libraries, and templatesImplement guardrails, logging, error handling, and rollback mechanismsCreate documentation, runbooks, and knowledge articles for automated workflowsCollaboration & Continuous ImprovementPartner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflowsContinuously look for opportunities to apply AI for:Ticket triage and enrichmentRoot cause analysisCompliance drift detectionInfrastructure lifecycle insightsTrack and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)Required Qualifications5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)Strong scripting and automation skills (PowerShell required; Python preferred)Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle managementDemonstrated ability to analyze processes and convert them into automated solutionsExperience working directly with engineers and technical stakeholders to improve operational processesComfort using APIs, webhooks, and integrating multiple systemsPreferred QualificationsExperience with Power Platform, Logic Apps, or similar low-code automation toolsExperience with Tines or comparable orchestration platformsHands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivityFamiliarity with ITSM tools (ServiceNow preferred)Experience in hybrid environments (on‑prem + cloud)Strong documentation and communication skillsWhat Success Looks LikeManual infrastructure tasks are replaced with reliable, observable automationEngineers spend less time on repetitive work and more time on high-value engineeringIncidents and tickets are enriched, routed, or resolved faster through AI-assisted workflowsInfrastructure processes are consistent, scalable, and easier to operate