Customer Support Executive

Job Role: Customer Support Executive (Jaipur)Location: Jaipur (On-site)Employment Type: Full-time, PermanentShifts: Rotational; Night shifts as per business requirementExperience: Freshers to 3 yearsCompensation:International Process: ₹23,000 – ₹34,000 CTC/monthDomestic Process (if applicable): ₹12,000 – ₹22,000 CTC/monthRole OverviewWe are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.Key ResponsibilitiesHandle customer queries via phone calls, emails, and chats.Diagnose issues, provide accurate resolutions, and escalate when needed.Document interactions in CRM/tools and follow defined SLA/TAT.Collaborate with team/lead to improve customer satisfaction and KPIs.Must-Have SkillsExcellent English communication (spoken and written).Customer first mindset; active listening and problem-solving.Typing accuracy and basic computer proficiency.Willingness to work night/rotational shifts for international support.EligibilityUndergraduates/Graduates/Postgraduates are welcome.Freshers and experienced candidates (up to 3 years) can apply.Immediate joiners preferred.BenefitsCab facility for night shifts (as per company policy).One-time meal during shifts (as applicable).Performance incentives and growth opportunities.