Operations Trainer - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Oversee operations-related training for different functions including first mile, mid mile, last mile, FTL operations, and LTL operations

2. Manage performance-related metrics training, job role-related scheduled curriculum training, and induction training

3. Analyze training requirements to identify areas and facilities that require additional emphasis on training

4. Research, design, develop, deliver, and evaluate training initiatives that promote people capabilities throughout the organization

5. Monitor the effective rollout of training through 300+ operations coaches across the network

6. Oversee the training team of Delhivery Academy by ensuring all trainers achieve the KPIs set by the organization

7. Plan and coordinate all onsite and virtual training activities for operations staff from frontline to middle management, including resource, calendar, venue, facilitator, material, and logistics coordination

8. Maintain accurate training records and documentation

9. Design and deliver face-to-face and virtual training within defined time and budget constraints

10. Collaborate with stakeholders and subject matter experts (SMEs) to make training more relevant to business objectives

11. Monitor and evaluate the effectiveness, success, and outcomes of training programs periodically

12. Plan, conduct, and oversee operations metric-focused on-the-job coaching and scheduled training to improve the performance of first mile, middle mile, last mile, returns, FTL operations, LTL operations, and fulfillment operations facilities

13. Manage and oversee the learning management system (LMS) learning experience by analyzing learner performance and engagement

14. Collaborate with the team to implement required improvements or changes to the learning experience

15. Conduct effective induction and orientation sessions

16. Communicate with key stakeholders to obtain knowledge and understanding of business needs and operations

17. Perform other duties and responsibilities as determined by the head of Delhivery Academy

18. Travel extensively across India to various Delhivery facilities as and when required

19. Coordinate with internal and external stakeholders, including operations functional and regional heads, academy content team, control tower team, tech and data teams, third-party e-learning platform providers, and the National Skill Development CouncilWho can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 16th Sep'26 and 21st Oct'26are available for duration of 3 monthshave relevant skills and interestsStipend:INR₹ 15,000 /monthDeadline:[hidden]:59:59Skills required:Presentation skills, Public Speaking and Effective CommunicationAbout Company:Delhivery is India's largest e-commerce enablement company. Our mission is to fulfill all of India's online consumption demand through best-in-class industry solutions, domain expertise, and PAN India operations. Delhivery offers extensive services ranging from last-mile deliveries, third-party fulfillment, warehousing services, and software solutions such as channel integration software for sellers selling across multiple platforms. Delhivery's flexible set of services makes it easier for sellers and consumers to connect faster. Since its inception in 2011, Delhivery has spread its presence across 450+ cities, working with more than 1,00,000 sellers and 3,000 e-commerce clients. With fulfillment space across 4,70,000 sq. ft., we have expanded our reach to more than 5800 pin codes, delivering 5 million orders per month.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Oversee operations-related training for different functions including first mile, mid mile, last mile, FTL operations, and LTL operations

2. Manage performance-related metrics training, job role-related scheduled curriculum training, and induction training

3. Analyze training requirements to identify areas and facilities that require additional emphasis on training

4. Research, design, develop, deliver, and evaluate training initiatives that promote people capabilities throughout the organization

5. Monitor the effective rollout of training through 300+ operations coaches across the network

6. Oversee the training team of Delhivery Academy by ensuring all trainers achieve the KPIs set by the organization

7. Plan and coordinate all onsite and virtual training activities for operations staff from frontline to middle management, including resource, calendar, venue, facilitator, material, and logistics coordination

8. Maintain accurate training records and documentation

9. Design and deliver face-to-face and virtual training within defined time and budget constraints

10. Collaborate with stakeholders and subject matter experts (SMEs) to make training more relevant to business objectives

11. Monitor and evaluate the effectiveness, success, and outcomes of training programs periodically

12. Plan, conduct, and oversee operations metric-focused on-the-job coaching and scheduled training to improve the performance of first mile, middle mile, last mile, returns, FTL operations, LTL operations, and fulfillment operations facilities

13. Manage and oversee the learning management system (LMS) learning experience by analyzing learner performance and engagement

14. Collaborate with the team to implement required improvements or changes to the learning experience

15. Conduct effective induction and orientation sessions

16. Communicate with key stakeholders to obtain knowledge and understanding of business needs and operations

17. Perform other duties and responsibilities as determined by the head of Delhivery Academy

18. Travel extensively across India to various Delhivery facilities as and when required

19. Coordinate with internal and external stakeholders, including operations functional and regional heads, academy content team, control tower team, tech and data teams, third-party e-learning platform providers, and the National Skill Development Council