Customer Success Area Lead

You will lead the Customer Success function for a high-volume portfolio of Commercial and SMB accounts in Bangalore. Your focus is on scaling operations through data-driven prioritization rather than high-touch consulting.

ResponsibilitiesManage a high volume of Commercial and SMB accounts using data-driven prioritization strategies.Leverage Salesforce best practices to advise internal teams and drive operational efficiency.Own the customer success lifecycle, ensuring retention and growth across assigned accounts.Identify operational bottlenecks and implement scalable processes for SaaS operations.Collaborate with cross-functional teams to resolve customer issues and improve service delivery.Required Skills8-15 years of experience in Customer Success Management, Account Management, or SaaS Operations.Mandatory high proficiency in the Salesforce product suite and platform capabilities.Proven track record of managing large portfolios of Commercial or SMB accounts.Strong ability to scale operations and handle high account volumes effectively.Data-driven mindset with experience in prioritizing customer engagements.Experience in SaaS operations and understanding of customer success metrics. .