Customer Service Executive

Job highlights

• 5 working days, Two-way cabJob Description Job ResponsibilitiesHandle inbound calls related to HSBC credit cards.Resolve customer queries regarding credit card services, transactions, and products.Provide accurate information about credit card offers, schemes, and benefits.Identify opportunities for cross-selling credit card products and offers.Maintain high standards of customer satisfaction and service quality.Follow company policies, process guidelines, and compliance requirements. Eligibility CriteriaQualification: Graduate in any stream.Experience: Minimum 1 year of BPO inbound voice customer service experience.Communication: C1-level communication skills required.Good customer-handling and problem-solving abilities.Candidates must be willing to undergo CIBIL score and past loan-default checks.Show moreJob roleWork locationThane West, Mumbai, Maharashtra, IndiaDepartmentCustomer SupportRole / CategoryCustomer Support - BPO / Voice / BlendedEmployment typeFull TimeShiftDay ShiftJob

Job Responsibilities Handle inbound calls related to HSBC credit cards. Resolve customer queries regarding credit card services, transactions, and products. Provide accurate information about credit card offers, schemes, and benefits. Identify opportunities for cross-selling credit card products and offers. Maintain high standards of customer satisfaction and service quality. Follow company policies, process guidelines, and compliance requirements. Eligibility Criteria Qualification: Graduate in any stream. Experience: Minimum 1 year of BPO inbound voice customer service experience. Communication: C1-level communication skills required. Good customer-handling and problem-solving abilities. Candidates must be willing to undergo CIBIL score and past loan-default checks.