Jr.Customer Support Executive

Do you want to be part of a rapidly growing fashion start up and experience the fast paced growth in your career along with being up to date with fashion? Then read on.Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.

What you will do:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Providing feedback on the efficiency of the customer service process.

Ensuring customer satisfaction and provide professional customer support

Follow up on order status with internal teams.

Convert Cancelled and Pending orders by calling customers.

Effectively speaks, writes and presents clearly with persuasion.

Candidate Profile:

What you need to have:

Preferably experienced in dealing with fashion products.

Command over MS Excel

Enthusiasm to work with a passionate team.

At least 1 year of working experience

Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)

Good E-Mail writing skills (Must)

Experience: 0 to 2 years

Annual CTC: Rupees 2,50,000 to 3,00,000