Customer Care Executive

Job highlights

• Flexible Working HoursJob DescriptionCustomer Care Executive – Job Roles and Responsibilities:-Handle customer calls and assist them with their queries and requests.Understand customer problems and provide suitable solutions in a polite manner.Explain products, services, offers, and company policies clearly to customers.Handle customer complaints professionally and ensure timely resolution.Update customer information and call details accurately in the CRM/system.Escalate complex issues to the concerned team or supervisor when required.Maintain professional communication and follow proper call-handling procedures.Achieve assigned performance targets while maintaining good service quality.Follow company policies and maintain confidentiality of customer information.Ensure a positive customer experience and maintain good customer satisfaction.Show moreJob roleWork locationC-100, Block C, Sector 63, Noida,

Customer Care Executive – Job Roles and Responsibilities :- Handle customer calls and assist them with their queries and requests. Understand customer problems and provide suitable solutions in a polite manner. Explain products, services, offers, and company policies clearly to customers. Handle customer complaints professionally and ensure timely resolution. Update customer information and call details accurately in the CRM/system. Escalate complex issues to the concerned team or supervisor when required. Maintain professional communication and follow proper call-handling procedures. Achieve assigned performance targets while maintaining good service quality. Follow company policies and maintain confidentiality of customer information. Ensure a positive customer experience and maintain good customer satisfaction.