Customer Experience & Coordination Executive (ECC)

Job highlights

• Mobile Allowance, Internet AllowanceJob DescriptionWe are looking for a well-organised, confident, and professional Customer Experience & Coordination Executive to manage client communication, schedule meetings, coordinate internal tasks, and ensure smooth day-to-day office operations.Key ResponsibilitiesHandle incoming calls, WhatsApp messages, and client enquiries professionally.Contact potential leads and understand their basic requirements.Schedule client meetings and site visits and manage the management team's calendar.Follow up with clients regarding quotations, pending payments, and scheduled meetings.Receive customer complaints, record them, and coordinate with the concerned team for resolution.Maintain the company's TMS (Task Management System) and update task status and follow-ups.Coordinate between the sales, office, and site teams to ensure timely communication.Maintain accurate records of leads, meetings, client interactions, and pending tasks.Send timely reminders and pr

We are looking for a well-organised, confident, and professional Customer Experience & Coordination Executive to manage client communication, schedule meetings, coordinate internal tasks, and ensure smooth day-to-day office operations. Key ResponsibilitiesHandle incoming calls, WhatsApp messages, and client enquiries professionally. Contact potential leads and understand their basic requirements. Schedule client meetings and site visits and manage the management team's calendar. Follow up with clients regarding quotations, pending payments, and scheduled meetings. Receive customer complaints, record them, and coordinate with the concerned team for resolution. Maintain the company's TMS (Task Management System) and update task status and follow-ups. Coordinate between the sales, office, and site teams to ensure timely communication. Maintain accurate records of leads, meetings, client interactions, and pending tasks. Send timely reminders and provide regular updates to clients. Requirements: Good verbal and written communication skills. Basic computer knowledge, including MS Excel, Google Sheets, and email. Professional telephone etiquette and a customer-friendly attitude. Strong organizational, follow-up, and time-management skills. Ability to multitask and coordinate with different teams. Previous experience in customer support, front office, telecalling, or coordination will be preferred. We are looking for someone who is responsible, proactive, detail-oriented, polite with clients, and capable of taking ownership of assigned tasks. Salary: As per experience and interview. Working Hours: Full-time, office-based. Apply now to join Homeify Automation and grow with a team delivering smart home and commercial automation solutions.