Technical Support Executive

Technical Support ExecutiveOverviewWe are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.Key ResponsibilitiesProvide technical support through calls, email, and chatVisit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and trainingInstall, configure, and troubleshoot hardware, networking devices, servers, and GPU systemsCoordinate with internal teams to resolve technical issuesMaintain proper documentation of client queries and resolutionsWork with the sales team to identify opportunities for upselling and cross-selling technical solutionsEnsure timely responses and maintain professional communication with clients at all timesRequirementsBachelor’s degree in IT, Computer Science, or related fieldBasic knowledge of computer hardware, networking, servers, and GPU systemsExcellent verbal and written communication skills, with the ability to explain technical concepts to non-technical usersWillingness to travel for client supportStrong problem-solving skills and ability to troubleshoot issues independentlyOther details Office: Bhayander, MumbaiClient Visits: Mumbai and outstation as requiredExperience: 6 month – 1year experience CTC : 10000 to 20000 per month depend on the interviewFresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity  Stipend - 5000 per month