Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Assist in handling inbound and outbound customer calls.

2. Respond to customer queries via email and chat.

3. Help resolve customer concerns by coordinating with internal teams.

4. Maintain accurate records of customer interactions and feedback.

5. Ensure timely follow-ups on customer requests.

6. Learn and follow customer support processes and communication guidelines.

7. Contribute to delivering a great customer experience every day.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 23rd Sep'26 and 28th Oct'26are available for duration of 6 monthsare from Mumbai onlyhave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 12,000 - 15,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Informal dress code, Job offerSkills required:English Proficiency (Spoken)Other Requirements:1. Graduate or final-year student (any discipline).2. Strong verbal and written communication skills.3. Good English grammar and typing skills.4. Comfortable speaking with customers over calls.5. Basic knowledge of MS Excel and Google Sheets.6. Willingness to learn, take feedback, and work in a fast-paced environment.7. Prior internship or customer-facing experience is a bonus but not mandatory.About Company:LoveLocal (formerly known as m.Paani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighbourhood shopping experience of the future. Online Ordering, Fastest delivery, Exciting Offers and Savings, Digital Payments and much more. Order all your daily essentials in one place - groceries, fresh fruits and vegetables, OTC Medicines, Dairy Products, Home & Personal Care Products and a lot more!Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 400000/yearWhat you'll gain:

1. Hands-on experience in customer support and operations.

2. Exposure to the fast-paced startup ecosystem.

3. Mentorship from experienced professionals.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Assist in handling inbound and outbound customer calls.

2. Respond to customer queries via email and chat.

3. Help resolve customer concerns by coordinating with internal teams.

4. Maintain accurate records of customer interactions and feedback.

5. Ensure timely follow-ups on customer requests.

6. Learn and follow customer support processes and communication guidelines.

7. Contribute to delivering a great customer experience every day.