Customer Service Associate (WFH)

About the job:Key Responsibilities:

Customer Interaction: Answer inbound calls from customers regarding product or service inquiries, troubleshooting, and providing timely solutions.

Issue Resolution: Handle and resolve customer complaints or issues effectively, ensuring a positive customer experience.

Escalation: Escalate complex or unresolved issues to higher-level management or relevant departments as needed.

Team Collaboration: Work closely with other team members and supervisors to ensure quality service during night hours.

Adherence to KPIs: Meet and exceed individual performance targets, including call handling time, customer satisfaction, and response times.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,50,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:● Experience: Prior experience in customer service, call center, or a similar role is preferred but not required.● Skills:o Strong verbal and written communication skillso Ability to multitask and prioritize in a fast-paced environmento Problem-solving and conflict resolution skillso Proficiency call center systems● Availability: Must be available to work the night shift hours and handle late-night customer queries.● Technical: Basic computer skills and experience with call center technology is a plus.● Education: High school diploma or equivalent required; college degree is a plus.About Company:Welcome to Srinergy Global, where innovation meets excellence in the realm of digital services. As a premier provider of data analytics, digital marketing, and call center solutions, we empower businesses to thrive in a rapidly evolving digital landscape. Our team of seasoned experts leverages cutting-edge technologies and data-driven strategies to deliver unparalleled results. We are passionate about transforming data into actionable insights, crafting compelling digital campaigns, and providing exceptional customer service. Our commitment to excellence, integrity, and customer satisfaction sets us apart. At Srinergy Global, we believe in building long-term partnerships and driving sustainable growth for our clients. Join us in revolutionizing the way you do business. Together, we can achieve remarkable success.

Responsibilities

Key Responsibilities:

Customer Interaction: Answer inbound calls from customers regarding product or service inquiries, troubleshooting, and providing timely solutions.

Issue Resolution: Handle and resolve customer complaints or issues effectively, ensuring a positive customer experience.

Escalation: Escalate complex or unresolved issues to higher-level management or relevant departments as needed.

Team Collaboration: Work closely with other team members and supervisors to ensure quality service during night hours.

Adherence to KPIs: Meet and exceed individual performance targets, including call handling time, customer satisfaction, and response times.