Microsoft Dynamics (CRM) Developer

Microsoft Dynamics (CRM)

1. Gather and understand client functional requirements.

2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM.

3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK.

4. Identify creative workarounds to meet requirements without the development of custom code

5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code.

6. Create technical specifications.

7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications.

8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training).

9. Develop data conversion and testing strategies.

10. Develop high level project work plans.

11. Lead technical discussions with clients.

12. Provide technical support to existing CRM clients.

13. Provide technical training to the peers.

14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.