Customer Service Representative

Job Title: Customer Service Representative – Healthcare – FEMALE Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)Department: Customer ServiceReports To: Operations Manager  About MirorMiror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: [hidden] are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.Key Responsibilities·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.·       Communicate with customers through phone calls, WhatsApp, email, and SMS.·       Execute and manage WhatsApp and email marketing activities.·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.·       Follow up with customers to ensure satisfaction and support patient engagement.·       Collaborate with internal teams to ensure smooth communication and customer experience. Requirements·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.·       Strong verbal and written communication skills with persuasive ability.·       Proficiency in MS Office and basic computer applications.·       Customer-oriented mindset with strong problem-solving skills.·       Ability to multitask and work in a fast-paced environment. Key Skills·       Customer Service Excellence·       Healthcare Product Knowledge·       Strong Communication & Relationship Management·       Empathy, Patience, and Active Listening·       Attention to Detail·       Time Management Why Join Us?·       Work at the intersection of healthcare, community, and technology·       Directly impact the lives of women across India and beyond·       Flexible work environment and collaborative team·       Opportunity to grow with a purpose-driven startup How to reach me? Connect with me on my LinkedIn Check us out on – [hidden]  Best Regards, Indrani DuttaSenior HR Manager[hidden]