Customer Support Team Leader

"Zapbuild builds future-ready technology solutions for the transportation and logistics industry. We are deeply invested in helping the Transportation & Logistics industry and its players move forward with adaptive and innovative solutions, in order to thrive in rapidly transforming supply chains.

Profile: Customer Support Team Leader

Experience: 5 to 8 Years

Notice Period: Immediate to 15 Days

Shift: Evening Shift

Job Description:

5 days working in a week (Mon- Fri), Fixed weekends off.

Free pick and drop cab facility.

Perfomance Based Incentive and Rewards.

Office parties and fun activities.

9 Hours shift ( 8 Hour productive working and 1 Hour break)

Responsibilities:

Lead, mentor, and motivate the customer support team.

Monitor team performance and ensure service level targets are met.

Handle escalated customer inquiries and resolve complex issues.

Conduct regular training sessions and performance reviews.

Develop and implement customer support policies and procedures.

Analyze customer feedback and recommend improvements.

Collaborate with other departments to resolve customer issues.

Schedule shifts and manage team workloads.

Maintain accurate records of customer interactions and team performance.

Foster a positive and productive team environment.

After Sales Support (Inbound & Outbound) Process.

Compensation: 40,[hidden],000.00 per month

Benefits

Health insurance

Provident Fund

Work Location: In person .