Remote Dealer Services Ops - Prcsng - Indirect Loan Processor I (Remote in CA

Note: The job is a remote job and is open to candidates in USA. reputed company is among the top credit unions in the country, committed to empowering members and uplifting communities. They are seeking an Indirect Loan Processor I who will manage loan applications, ensure compliance with regulations, and provide high-quality service to dealers and members.

Responsibilities

Maintain a working and up-to-date understanding of applicable state and federal laws/regulations and internal requirements (including BSA/AML, CIP/OFAC, and related compliance obligations) and apply them consistently throughout the loan fulfillment and funding processManage a high volume of loan-related communications (inbound/outbound calls, emails, and internal messages) while progressing multiple applications in parallel; triage time-sensitive funding items, set expectations with partners, document actions taken, and meet service level and turnaround-time requirementsAccountable for meeting established quality assurance standards and performance metrics by completing work accurately the first time, following required checklists/controls, meeting productivity and timeliness targets, and promptly correcting errors or rework trends identified through quality reviews or auditsIdentify root causes of member or operational issues, recommend practical solutions, and contribute to continuous improvement efforts (job aids, knowledge sharing, and workflow enhancements) to improve team performance and consistencyDeliver consistent, high-quality service to dealers, members, and internal partners by actively listening, confirming needs, explaining next steps in plain language, setting realistic timelines, and following through on commitments. Support escalations and time-sensitive funding issues by using appropriate urgency, keeping stakeholders informed, and documenting outcomesReview and analyze application data and supporting documentation to ensure consistency and completeness (e.g., applicant information, stipulations/conditions, collateral details, insurance/registration requirements as applicable); perform required research and validations; complete required system updates with strong attention to audit readiness and record retention standardsObtain, validate, and track required Department of Motor Vehicles (DMV) documentation, when needed, to ensure lien perfection and proper recording of the credit unions interest in collateralPartner with peers and cross-functional teams (e.g., branches, Member Service, Vehicle Services, and back-office areas) to resolve exceptions, clear conditions, and complete required steps to move loans efficiently to fundingPerform post-preparation quality control by auditing executed loan documents and operational reports to verify signatures, dates, required disclosures, document indexing/filing, and procedural compliance. Identify and resolve discrepancies within authority, initiate corrections (e.g., missing/incorrect documents), and escalate exceptions and potential risk concerns to mitigate loss and regulatory exposureMaintain strong working knowledge of reputed company lending policies, procedures, and systems to ensure consistent decisioning support, accurate document preparation, and compliant loan fulfillmentProvide operational support through professional email and Teams chat correspondence; respond to dealership and Dealer Relationship Manager inquiries; assist with escalated calls and time-sensitive funding issues; and complete audits as assignedIdentify red flags and mitigate potential fraud, suspicious activity, and identity theft by following established controls, documenting findings, and escalating concerns in accordance with policyConduct member interviews; perform required financial calculations and proof-of-income analysis; obtain and validate information needed to satisfy loan conditions; and confirm readiness for funding in accordance with credit union requirementsPrepare and quality-check loan documents for member signature; monitor receipt of executed documents; and coordinate approved loans for disbursementUse sound judgment and critical thinking to resolve routine exceptions, recognize when to escalate, and continuously strengthen product and process knowledge to support team effectivenessManage shared work queues (e.g., Outlook email and Teams chat) by monitoring for new requests, prioritizing by funding deadlines and risk, and coordinating real-time handoffs with teammates to prevent delays, reduce rework, and maintain clear documentation of actions takenParticipate effectively in video conferencing, trainings, and team meetings; communicate status, risks, and handoffs clearly in a virtual and/or hybrid work environmentPerform other related duties as assigned, consistent with the scope of the role

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