SR Service Engineer-HVAC

Position Description

Title: Senior Service Engineer – North Region, India.

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

MAIN JOB ACCOUNTABILITY

Commissioning of Pumps and Controls in western region

To work closely with Regional sales team and provide efficient after sales support

2ND MAIN JOB ACCOUNTABILITY

Provide timely warranty service support to all customers in the region

Co ordinate with factory Quality team and give feed back about field failures

3RD MAIN JOB ACCOUNTABILITY

To achieve Service delivery targets given for the financial year.

Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

4TH MAIN ACCOUNTABILITY

Participate in all the training programs conducted in factory and through online portal

Train all regional rep engineers for all products and latest upgrades periodically

5TH MAIN ACCOUNTABILITY

Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

Provide feedback on field failures to all OEM team members for corrective action.

Role Requirements

University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

Strong, team-oriented leadership skills with presence and a bias for action.

Self-directed with ability to work autonomously and collaboratively and a focus on results.

Ability to communicate in an open and authentic manner in all situations