Product Support/ Customer Relation Executive

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.

Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner

Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled

Providing first level support on our services via remote desktop calls if required

Route/Assign tickets to the appropriate support group, if necessary.

Identifying and escalating high-severity, priority issues

Updating Pending Tickets with timely, precise, accurate updates

Following-up with end users, if necessary, for closure of pending tickets