Guest Reservation Executive - Fresher

About the job:We are looking for a guest reservation executive to manage guest communication across Broperty's BnB booking portals. The role will primarily involve handling enquiries, converting bookings, onboarding guests, coordinating check-ins/check-outs, and ensuring smooth communication before, during and after the stay & managing the maintenance of the properties. Excellent communication skills are required. The candidate should be confident on calls and messages, prompt, responsive, persuasive, organised and comfortable coordinating with guests and the on-ground operations team. Languages: English, Hindi, others preferred.

Key Responsibilities:

1. Handle booking enquiries across BnB/OTA portals

2. Communicate with guests and convert enquiries into bookings

3. Onboard confirmed guests and share check-in details

4. Coordinate pre-check-in and post-check-out requirements

5. Coordinate with housekeeping and maintenance teams to keep property upkept

6. Handle guest calls/messages during their stay

7. Follow up after checkout and request reviews

8. Upsell relevant services or stay options where suitable

9. Maintain timely and professional guest communication throughout

Note: Flexible working hours are required, as guest enquiries, check-ins and stay-related requirements may arise outside standard office timingsWho can apply:Only those candidates can apply who:Salary:₹ 2,00,000 - 2,30,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Problem Solving, Interpersonal skills, Sales, Effective Communication and Customer SupportAbout Company:Broperty India is a Jaipur-based real estate and managed hospitality company working across property advisory, managed stays, property transformation and guest experiences. Through Broperty Managed Stays, we work with property owners to conceptualise, position, market and professionally operate their properties as short-stay accommodations. Our approach goes beyond simply listing a property online; we manage the guest journey, property operations, housekeeping coordination, maintenance, communication and overall stay experience.

Responsibilities

We are looking for a guest reservation executive to manage guest communication across Broperty's BnB booking portals. The role will primarily involve handling enquiries, converting bookings, onboarding guests, coordinating check-ins/check-outs, and ensuring smooth communication before, during and after the stay & managing the maintenance of the properties. Excellent communication skills are required. The candidate should be confident on calls and messages, prompt, responsive, persuasive, organised and comfortable coordinating with guests and the on-ground operations team. Languages: English, Hindi, others preferred.

Key Responsibilities:

1. Handle booking enquiries across BnB/OTA portals

2. Communicate with guests and convert enquiries into bookings

3. Onboard confirmed guests and share check-in details

4. Coordinate pre-check-in and post-check-out requirements

5. Coordinate with housekeeping and maintenance teams to keep property upkept

6. Handle guest calls/messages during their stay

7. Follow up after checkout and request reviews

8. Upsell relevant services or stay options where suitable

9. Maintain timely and professional guest communication throughout

Note: Flexible working hours are required, as guest enquiries, check-ins and stay-related requirements may arise outside standard office timings