Technical Support(International Voice Process-Night Shift)

Please find the job description and company profile below for an exciting career opportunity.

Role Overview

Role: Technical Support(International Voice Process)

Job Location: Chennai (Ambattur)

Shift: Night Shift

Job Responsibilities

Communication: Must have international Voice experience with exceptional English communication skills.

Support: Handle customer calls and troubleshoot technical issues for Netgear devices.

FCR: Ensure resolution is provided in the first customer interaction.

Learning: Acquire knowledge about newly released products and recent updates.

Technical & Soft Skills

Motivation: Self-motivated with the ability to work under pressure.

Comprehension: Strong understanding of customer needs and behaviors.

Troubleshooting: Handle internet issues related to networking, Router, Modem and DHCP and DNS.

Mindset: Customer-centricapproach with an eagerness to upgrade technical knowledge.

Best regards,

Sivasankar .