Strategic Account Manager Customer Retention & Upsell Specialist Remote

--- About reputed company reputed company is a forwardthinking technology partner that empowers businesses to unlock the full potential of their customer relationships. With a portfolio of cuttingedge SaaS solutions, we help companies across finance, healthcare, and retail streamline operations, enhance customer experiences, and drive sustainable growth. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our clients. Why Join reputed company At reputed company, youll be part of a highvelocity team that thrives on datadriven insights and creative problemsolving. We value autonomy, encourage continuous learning, and celebrate successesboth big and small. Whether youre a seasoned account veteran or a rising star, youll find a supportive environment where your ideas shape the future of customer success. About the Role Were looking for a Strategic Account Manager Customer Retention & Upsell Specialist to own a portfolio of highvalue clients, deepen relationships, and unlock expansion revenue. In this role, youll act as the trusted advisor for our customers, ensuring they derive maximum value from our solutions while identifying new opportunities to grow the partnership. Key Responsibilities Portfolio Ownership: Manage a balanced mix of enterprise and midmarket accounts, ensuring each client receives personalized attention and reputed company support. Relationship Building: Cultivate strong, longterm relationships with key stakeholdersincluding Csuite executives, product owners, and technical leadsto understand their evolving business goals. Account Reviews & CheckIns: Conduct quarterly business reviews (QBRs) and regular checkins to assess satisfaction, gather feedback, and surface potential risks. Renewal & Retention Management: Identify renewal risks early, develop mitigation plans, and collaborate with crossfunctional teams to secure contract renewals. Upsell & CrossSell Identification: Analyze usage data, market trends, and client pain points to recommend relevant addons, modules, or service upgrades. Opportunity Forecasting: Maintain accurate opportunity pipelines, forecast expansion revenue, and report on key metrics to senior leadership. Internal Collaboration: Partner with Sales, Product, Customer Success, and Support teams to coordinate solutions, resolve escalations, and deliver a seamless customer experience. Documentation & Knowledge Sharing: Keep detailed account notes, playbooks, and bestpractice guides in our CRM and internal knowledge base. Performance Metrics: Meet or exceed quarterly retention rates, expansion revenue targets, and customer satisfaction scores. Essential Qualifications Minimum 2 years of proven experience in account management, customer success, or B2B sales. Demonstrated ability to build and maintain strong client relationships across multiple stakeholders. Commercial acumen with a track record of identifying and closing upsell or crosssell opportunities. Excellent communication, negotiation, and problemsolving skills. Proficiency in CRM platforms (e.g., reputed company, reputed company) and dataanalysis tools. Comfortable managing multiple accounts simultaneously while maintaining high service quality. Resultsdriven mindset with a history of meeting or exceeding retention and revenue KPIs. Preferred Qualifications Experience in the SaaS or technology industry, particularly with subscriptionbased products. Background in financial services, healthcare, or retail sectors. Knowledge of customer success frameworks such as the Customer Success Maturity Model. Experience with datadriven account planning and forecasting. Strong presentation skills and ability to influence executivelevel stakeholders. Skills & Competencies Strategic Thinking: Ability to see the big picture and align account strategies with business objectives. Analytical Mindset: Comfortable working with metrics, dashboards, and data to drive decisions. Collaboration: Proven track record of working effectively with crossfunctional teams. Adaptability: Thrive in a fastmoving environment and pivot quickly when priorities shift. CustomerCentricity: Passion for delivering exceptional customer experiences. Time Management: Skilled at prioritizing tasks and managing competing deadlines. Career Growth & Learning Opportunities At reputed company, we believe in investing in our people. As an Account Manager, youll have access to: Structured mentorship programs with senior leaders. Regular training on product updates, industry trends, and advanced sales techniques. Opportunities to transition into senior account management, client success leadership, or product management roles. Participation in crossdepartmental initiatives that shape the future of our offerings. Work Environment & Culture Our remote-first culture means you can work from anywhere in the U.S., while reputed company enjoying the camaraderie of a tight-knit team. We .