Program Manager

Key Responsibilities:

** • Direction and supervision**

○ End-to-end monitoring of program delivery for a world class learning experience.

○ Design, improvise, and manage processes for smoother program management to ensure a consistent and hassle-free learning experience.

** • Needs Analysis**

○ Conduct assessments to evaluate learning and development needs and create learning frameworks and customize programs and materials for successful implementation.

** • Design**

○ Plan the overall program implementation, preparing schedules, evaluation, grading and coordinating with faculty

○ Coordinate with faculty to create best in class learning materials - videos, cases, reading material, assignments, etc.

** • Delivery**

○ Deploy innovative digital pedagogy for a personalized and participatory learning experience

○ Manage, and support faculty to ensure that participants' learning outcomes are met and a high level of satisfaction is maintained

○ Be the first point contact for participants, troubleshoot queries and manage discussions

○ Manage resources including hiring, onboarding, training, coaching, development, compliance, and resource allocation.

** • Continuous Improvement **

○ Develop and manage a skills and content library.

○ Innovate upon curricula, content, and delivery to create high quality and top ranking programs.

** • Evaluation and reporting **

○ Collate learning material, solutions, and grades from faculty and upload to the LMS

○ Develop weekly reporting on all programs assigned and complete workflow trackers. Create, build, and distribute custom analytics and reports based on goals and metrics.

○ Report monthly and quarterly on successes and lessons learned.

** • Quality **

○ Ensures high standard for the quality control process with benchmarks and controls.

○ Review LMS set-up, course content and receive and provide timely feedback

○ Ensure infrastructure and technology readiness during live sessions / events

○ Interview faculty and learners to collect insightful feedback and record testimonials.

** • Stakeholder management**

○ Collaborate with external clients and internal team members for timely and successful execution

○ Work across-functions within TVI and with external partners to identify and build innovative value based solutions and new programs.

○ Support in partnership development bringing credence and recognition to TVI programs.

** • Training and Consultancy**

○ Acts as consultant, as required, for projects within the business, providing expertise, solutions, and support to leaders

Qualification:

Graduates with 3+ years of relevant experience considered.

HR or L&D experience (must)

MBA or relevant Master's degree or equivalent experience.

Competencies:

• Instructional design and training content development experience
• Background in training/teaching and/or adult learning, preferred
• Ability to create client-centric solutions
• Supervisory and team leadership experience
• Knowledge of adult learning theory and instructional design principles
• Understanding of MS Office and standard LMS is required.
• Ability to multitask and coordinate with multiple stakeholders
• Passion for learning and having great learning outcomes