Senior Business Analyst (Retail Banking, Generic) - Conversation Banking

Role Type: Business Analyst (Senior)

Number of Openings: 2

Total Experience Required: 812 years of overall relevant experience.

BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.

Location: Open candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.

Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).

Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.

Key Responsibilities

Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives

Lead Change Impact Assessments and stakeholder engagement across business and technology teams

Support Agile ceremonies and maintain a well-groomed, prioritized backlog

Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes

Contribute BA expertise to Contact Centre, Genesys CX Migration, or digital delivery workstreams as required

Required / Must-Have Skills

Senior BA experience in generic retail banking

Demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities

End-to-end requirements management and product backlog ownership, with a strong Agile project delivery track record

Proficiency in stakeholder management and conducting Change Impact Assessments

Proven ability to coordinate and collaborate across multiple, cross-functional teams

Prior experience working within a large, global organization

Preferred / Good-to-Have Skills

Exposure to Contact Centre domains

Hands-on experience with Genesys CX Migration projects

Delivery experience in IVR, CCaaS, Omnichannel Delivery, and Conversational AI

Experience implementing AI use cases for Agent Assist solutions

Data and analytics proficiency .